IT Support Engineer L2/L3 at RDE Technologies

RDE Technologies is seeking a remote L2/L3 IT Support Engineer in South Africa to manage complex client environments. Moving beyond basic helpdesk tasks, you will own problem-solving for Windows servers, cloud infrastructure, and networking. Working during US hours, you’ll provide critical support and automation for US-based businesses while maintaining high standards of communication and reliability.

• Manage and troubleshoot Windows Server environments, including AD, DNS, DHCP, and GPO, while maintaining Hyper-V and VMware virtual infrastructure.
• Own backup and disaster recovery processes using Veeam or Datto, including proactive monitoring, failure resolution, and regular restoration testing.
• Configure and secure network infrastructure, managing firewalls, VPN tunnels, and multi-site WAN environments for various US-based client tenants.

• Possesses 3–8 years of genuine L2/L3 IT support experience, ideally within an MSP environment using tools like ConnectWise, Autotask, or NinjaOne.
• Demonstrates deep proficiency in Microsoft 365, Entra ID, and Intune, alongside the ability to write PowerShell scripts for workflow automation.
• Communicates in professional, fluent English and maintains a stable home office setup capable of remaining online during load-shedding events in South Africa.

• True Ownership: Unlike entry-level helpdesk roles, you will own complex technical problems end-to-end across diverse client environments including Windows servers and cloud stacks.
• Tight-Knit Team: Join a US-based MSP that values initiative over micromanagement, offering a stable, long-term remote career opportunity within a supportive professional culture.
• Skill Expansion: Gain deep exposure to modern MSP toolsets like ConnectWise and NinjaOne, while mastering Entra ID, Intune policies, and advanced PowerShell automation.