Software Support Engineer at Boost Technology

You will be the critical link between the engineering team and in-country operations across Africa. By triaging technical issues and shipping production code fixes in Python and SQL, you will ensure a seamless experience for thousands of informal retailers. This hands-on role combines technical troubleshooting with cross-cultural collaboration to drive digital transformation.

• Triage, diagnose, and resolve complex technical issues by hunting down root causes in the codebase and surfacing best practices for distributed teams.
• Ship production-ready code fixes, tests, and platform improvements using Python (Flask) and PostgreSQL to enhance the overall customer experience.
• Own the QA and testing pipeline by building automated test suites that prevent regressions and ensure a reliable experience across the global platform.

• Possesses 2–3 years of experience in an engineering, product, or technical support role, ideally within a fast-paced startup environment.
• Demonstrates intermediate proficiency in Python (Flask) and SQL (PostgreSQL), with a strong desire to dive deep into code and infrastructure on AWS.
• Is a superb communicator capable of bridging the gap between technical requirements and non-technical customer needs across different cultures and timezones.

• Work directly with experienced co-founders and a high-caliber engineering team to scale a platform already partnered with global giants like Unilever and Mastercard.
• Join a purpose-driven startup digitising supply chains for thousands of retailers previously excluded from the digital economy across Ghana, Nigeria, and South Africa.
• See your contributions move the needle immediately, as your code fixes and QA improvements directly impact the daily lives of last-mile distribution networks.