You will sit between engineering and customers, ensuring product adoption across UK real estate branches. As the bridge between technical builds and real-world usage, you’ll onboard agency staff, translate branch feedback into product requirements, and triage technical issues. This is a high-ownership role for a CS-literate operator ready to define the function.
Founding Operator at Letty
Letty is seeking a Founding Operator to join their VC-backed team in Hoxton. Backed by Entrepreneurs First, Letty is revolutionizing the $1T real estate market by deploying autonomous AI employees that manage tenant engagement and compliance. In this high-impact role, you'll bridge the gap between engineering and the field, traveling to branches across the UK to ensure deep product adoption. If you have a CS background but prefer driving customer success and building operational playbooks from scratch, this is a rare chance to secure founding equity and shape the future of property technology alongside a world-class technical team.
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Location
London, United Kingdom
Compensation
£55k-£70k + Equity
Company
Letty
Role overview
Letty is rebuilding the real estate agency model with domain-specific digital workers that handle tenant engagement, landlord services, compliance, and maintenance.
What you will do
- Lead the end-to-end implementation for new agency customers, taking them from signed contracts to fully live branch operations in under seven days.
- Conduct hands-on, in-person training for branch staff and managers across the UK, developing a scalable curriculum of documentation, videos, and certification paths.
- Act as the technical bridge by triaging production issues using SQL and log inspection while providing structured, high-signal feedback to the engineering team.
Who this is a fit for
- Possesses a CS background or equivalent technical depth with the ability to read codebase logic and write complex SQL queries independently.
- Demonstrates a teacher’s instinct with significant experience in customer-facing roles like implementation, solutions engineering, or product training within a B2B SaaS environment.
- Thrives in a high-intensity, five-day in-office environment and enjoys traveling to customer sites to solve real-world problems rather than working behind a screen.
Why this role is remarkable
- Join as the third hire at a ground-floor stage, defining the operational playbook for a company rebuilding how the $1T property industry functions globally.
- Work alongside founders from Entrepreneurs First and Cambridge ML backgrounds with backing from top-tier VCs and proven traction in both the UK and US.
- Realize high impact by combining technical CS literacy with customer-facing strategy, supported by meaningful founding equity and a culture of radical ownership.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Letty wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.