Help Desk Technician at Pacific City Homes Inc
- Location
- Remote
- Compensation
- $22-$30 per hour
Pacific City Homes Inc is looking for a remote Help Desk Technician to join their nimble IT team. Unlike typical support roles, this position offers a broad scope covering Microsoft 365 administration, networking, and server basics in addition to standard tier-1 fixes.
If you have experience at an MSP or a high-volume tech desk and want to build a career as a technical generalist while earning $22-$30/hour, this is the perfect remote opportunity to have a real impact on a small team.
What's the next step?
Pacific City Homes Inc are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will provide comprehensive technical support for Pacific City Homes Inc, resolving hardware and software issues for staff and customers via phone and email. This remote role encompasses tier-1 troubleshooting, Microsoft 365 administration, and network maintenance. As a generalist on a small team, you’ll manage support tickets while diagnosing complex system failures.
About Pacific City Homes Inc
Pacific City Homes is an Oregon Coast construction company specializing in custom home building and remodeling. The company serves Pacific City and surrounding Oregon Coast communities, providing end-to-end project coordination, new residential construction, renovations, and craftsmanship services including kitchens, bathrooms, siding, decks, windows, doors, fireplaces, and custom woodwork.
What you will do
- Triage and resolve technical support tickets via phone and email, providing remote assistance for software updates and complex hardware diagnostics.
- Administer Microsoft 365 environments and manage essential networking tasks to maintain high uptime for remote staff and residential customers.
- Source replacement parts from external vendors and maintain detailed inventory lists to ensure rapid hardware recovery and service continuity.
Who this is a fit for
- Proven front-line experience at an MSP, construction firm, or high-volume retail tech desk, resolving diverse technical issues for non-technical users.
- Strong proficiency in Microsoft 365 administration and networking fundamentals with the patience to walk users through step-by-step remote fixes.
- A CompTIA A+ certification or an Associate degree in Computer Science, combined with a proactive attitude toward learning server and infrastructure basics.
Why this role is remarkable
- This isn’t a siloed role; you will act as a generalist handling everything from hardware diagnostics to Microsoft 365 and server administration.
- Enjoy the flexibility of a 100% remote position while working for a stable, established leader in the homebuilding industry.
- You will be part of a small, collaborative IT team where your contributions are immediately visible and your technical scope is broad.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Pacific City Homes Inc wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.