You will lead AI evaluation and product quality for Felicity, our intelligent property management assistant. This technical role involves building evaluation suites, tuning test scenarios, and managing day-to-day product operations. You’ll bridge the gap between engineering and customer feedback, ensuring our AI performance meets the high bar required for property compliance and communication.
Product Manager at LightWork AI
LightWork AI is building the operating system for modern property management, and they're looking for a technical Product Manager to own the quality of their AI assistant, Felicity. This isn't your standard PM role; you’ll be at the forefront of AI evaluation, building test suites and tuning graders to ensure peak performance for pilot customers. If you have 3-5 years of experience, a background in software development, and use AI tools daily to solve real problems, this is your chance to shape the roadmap of a high-traction PropTech startup in London. Join a lean team where your work directly impacts product reliability and market scaling.
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Location
London, United Kingdom
Compensation
£80k
Company
LightWork AI
Role overview
AI25 employeesLondon, United Kingdom
LightWork AI is automates property operations (compliance, maintenance, lettings and tenant support) through Felicity, an AI assistant that can handle up to 80% of admin tasks autonomously. Designed for the UK’s property industry, LightWork AI delivers enhanced capacity, reduced admin costs and zero missed communications for property management & lettings agencies; giving tenants the confidence that their homes are safe, compliant and their needs are always met.
What you will do
- Build and maintain nightly evaluation suites and test scenarios for product areas like Prospects, Maintenance, and Compliance.
- Run daily critical-error reviews to triage flagged AI conversations and translate findings into engineering-ready tickets.
- Synthesize customer feedback and performance data to feed directly into the product roadmap and prioritization meetings.
Who this is a fit for
- 3-5 years of product experience with a strong technical grounding, including roughly a year of hands-on software development or building agentic AI workflows.
- Genuine fluency with AI tools and a deep understanding of where AI products break and how to evaluate them.
- High ownership and a methodical approach to root-cause diagnosis, comfortable working in a fast-paced, hybrid London environment.
Why this role is remarkable
- Own the quality of an AI product end-to-end at an early-stage startup where reliability is the core differentiator.
- Join a lean, AI-augmented team that uses agentic workflows to run daily operations and priorities.
- Scale with a company already seeing high demand from pilot customers for its automated property management platform.
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I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and LightWork AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.