You will manage a high-value portfolio of global accounts, driving growth through proactive data insights rather than just managing tickets. As a Client Partner, you own the full customer lifecycle—from onboarding to expansion—ensuring world-leading entertainment and toy brands leverage real-time evidence to reach kids and parents effectively.
Client Partner at The Insights Family
The Insights Family is looking for a commercially sharp Client Partner to join their mission of helping brands like LEGO and Disney understand the trillion-dollar family economy. This isn't a help-desk role; you'll own a portfolio of global accounts, using real-time data to drive expansion and retention. If you have 3+ years of experience in CS or sales and a passion for turning data into commercial stories, apply now to help define a category rather than follow one.
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Location
Manchester, United Kingdom
Compensation
£60k / $70k-$90k
Company
The Insights Family
Role overview
The Insights Family is a private, Manchester-based market intelligence and consumer research company that focuses on kids, parents, and family markets globally.[2][4][5][14] It operates a subscription-based market research and insights platform that leverages data science technologies to provide real-time market intelligence, data, analytics, user experience research, customer profiling, segmentation, campaign analysis, competitor benchmarking, feasibility studies, and market reports for brands targeting children, parents, and under-30s.[2][5][14] The company surveys thousands of children and parents every week across more than 20 international markets, delivering actionable insights that help clients such as major toy, media, and entertainment brands grow and improve their commercial performance.[4][14]
What you will do
- Own the end-to-end relationship for a portfolio of named accounts, driving Net Revenue Retention through strategic upsells, cross-sells, and tier upgrades.
- Interrogate complex datasets to deliver proactive, insight-led business reviews that demonstrate clear ROI and quantify the case for expanded investment.
- Build multi-threaded relationships with economic buyers and senior stakeholders, mapping business outcomes to the company’s data product suite.
Who this is a fit for
- Brings 3+ years of experience in a quota-carrying Customer Success or Account Management role, preferably within data subscriptions or market research.
- Possesses strong data fluency and the ability to translate complex analytics into compelling commercial narratives for non-technical senior executives.
- Demonstrates a proactive growth mindset with a proven track record of managing renewal cycles and identifying expansion opportunities early.
Why this role is remarkable
- Join a category-defining company that replaces guesswork with real-time evidence for global giants like Disney, Warner Bros, and Mattel.
- Enjoy high-impact commercial ownership at a growth-stage scaleup following a successful £5.6M Series A funding round led by BGF.
- Shape the future of the trillion-dollar family economy by putting the voices of nearly a million people into the world’s most influential boardrooms.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and The Insights Family wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.