Customer-Facing Representative at Cal Paso Solar Electric
- Location
- Remote (United States)
- Compensation
- Not Disclosed
Join Cal Paso Solar Electric, a tight-knit, owner-operated team of seven driving the clean energy transition across California. As a Remote Customer-Facing Representative, you won’t be just another voice in a call center; you’ll work directly with the CEO and leadership to shape how homeowners experience solar and electrical services.
This is a fully remote, full-time opportunity offering a base hourly rate plus performance bonuses. If you have a background in retail, hospitality, or administration and love solving problems, this is your chance to make a visible impact in the renewable energy sector from the comfort of your home.
What's the next step?
Cal Paso Solar Electric are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Remote Customer-Facing Representative at Cal Paso Solar Electric, you will be the primary voice for homeowners seeking clean energy solutions. Working directly alongside the CEO and leadership in a lean team, you’ll manage inquiries via phone and chat, resolve technical concerns, and shape the customer experience from start to finish.
About Cal Paso Solar Electric
Cal Paso Solar Electric is a locally owned solar energy contractor based in Paso Robles, California. The company designs, permits, installs, and maintains solar electric systems for residential, commercial, agricultural, and government customers across the Central Coast and Central Valley. Its services include solar panel installation and maintenance, grid-tied solar systems, battery backup systems, energy analysis, financing support, and assistance with rebates and incentives. The company holds a California C-10 electrical contractor license.
What you will do
- Engage customers across multiple channels, including phone, email, and live chat, to provide clear and professional support for residential solar and electrical projects.
- Troubleshoot homeowner inquiries by explaining technical products, services, and company policies in plain language to ensure high satisfaction and build long-term trust.
- Maintain accurate records of every interaction while protecting confidential customer information and escalating complex technical cases to the appropriate internal team members.
Who this is a fit for
- Exceptional verbal and written communicator who can simplify technical concepts and manage multiple customer conversations simultaneously with high levels of patience and organization.
- Disciplined remote professional with a quiet workspace and reliable internet, capable of managing their own shift on Pacific Time with minimal day-to-day oversight.
- Versatile background in retail, hospitality, or administration; previous experience in solar, utilities, or home services is highly valued but not strictly required.
Why this role is remarkable
- Direct Impact: Join a lean, 7-person team where you work directly with the CEO and office administrator, ensuring your contributions are visible and valued from day one.
- Autonomy & Ownership: Unlike rigid call centers, you will exercise real judgment to solve complex homeowner issues without being tethered to a restrictive or impersonal script.
- Sustainability Mission: Play a vital role in the clean energy transition by helping homeowners across California navigate solar, roofing, and electrical upgrades for their homes.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Cal Paso Solar Electric wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.