Customer Service Representative at Katana Electronics LLC

Join Katana Electronics LLC as a Customer Service Representative to serve as the primary point of contact for our valued customers. You will manage inbound inquiries via phone, email, and chat, handling everything from product questions and order processing to conflict resolution. This remote role offers comprehensive training to ensure you become an expert in our electronics offerings.

• Field inbound phone calls, emails, and chat requests to provide accurate information regarding order status, product queries, and technical details.
• Process customer orders, changes, and returns efficiently by following established department policies and working closely with our credit department on disputes.
• Act as a empathetic problem-solver by documenting customer conflicts and following through to ensure every issue is resolved to the client’s satisfaction.

• Possesses a high school diploma or equivalent and brings clear communication skills, strong service instincts, and a track record of reliability.
• Has a background in customer service or sales, with a preference for candidates who have experience using corporate phone systems or switchboards.
• Demonstrates the flexibility to handle a varied schedule and the desire to master a complex product menu within a small manufacturing environment.

• Work for a privately held, stable electronics manufacturer where your individual performance directly impacts customer satisfaction and company growth.
• Enjoy the flexibility and autonomy of a 100% remote position while still receiving full, professional training on our complete range of technical products.
• Be part of a small, collaborative team (11-50 people) where you aren’t just an agent number, but a critical link between the factory and our clients.