Customer Service Support at Cal Paso Solar Electric
- Location
- Remote (United States)
- Compensation
- $20-$24/hr
Join Cal Paso Solar Electric as a Customer Service Support representative and become the trusted voice for homeowners making the switch to clean energy. This 100% remote role offers $20-$24/hr and the chance to learn the booming solar industry through comprehensive training.
If you have frontline support experience and can turn a frustrated caller into a happy advocate, we want to hear from you. Help manage the complex journey of residential solar installations while building a career in a sustainable, high-growth field from the comfort of your home.
What's the next step?
Cal Paso Solar Electric are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Customer Service Support representative at Cal Paso Solar Electric, you will be the primary voice for homeowners throughout their solar installation journey. You’ll manage communications across phone, email, and text, handling everything from technical monitoring alerts to permitting updates. This role is about maintaining customer trust and project momentum during complex, multi-month infrastructure projects.
About Cal Paso Solar Electric
Cal Paso Solar Electric is a locally owned solar energy contractor based in Paso Robles, California. The company designs, permits, installs, and maintains solar electric systems for residential, commercial, agricultural, and government customers across the Central Coast and Central Valley. Its services include solar panel installation and maintenance, grid-tied solar systems, battery backup systems, energy analysis, financing support, and assistance with rebates and incentives. The company holds a California C-10 electrical contractor license.
What you will do
- Own customer cases from initial contact to resolution, managing communications regarding scheduling, permits, inspections, and billing.
- Proactively update homeowners on project status, de-escalating frustrations caused by external delays like weather or utility permitting offices.
- Maintain meticulous records in CRM and ticketing tools to ensure no project stalls and every customer interaction is accurately documented.
Who this is a fit for
- Demonstrates proven experience in a frontline customer support role, whether in retail, call centers, or professional home services environments.
- Possesses exceptional communication skills with the ability to remain calm and professional when handling complex customer inquiries or escalations.
- Is a dependable, self-motivated professional who is eager to learn the solar industry; bilingual proficiency in Spanish is a strong plus.
Why this role is remarkable
- Join a growing industry and receive comprehensive, paid training on solar technology, permitting processes, and system monitoring software.
- Enjoy the stability and flexibility of a 100% remote position while working for a company that values dependability and long-term career growth.
- Play a critical role in major home improvement projects, becoming the trusted advisor for customers during a significant, multi-month life transition.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Cal Paso Solar Electric wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.