Customer Success Engineer at Manifest Cyber, Inc.
- Location
- Washington, D.C., United States
- Compensation
- $130k-$175k + Equity
Join Manifest Cyber, Inc., a high-growth security startup founded by alumni from the DoD, CISA, and Palantir. Backed by First Round and Homebrew, they are securing the global software and AI supply chain for the US Air Force and Global 2000 firms.
As a Customer Success Engineer, you'll own the post-sale technical relationship for enterprise and government accounts, bridging the gap between security engineering and account strategy. If you're a technical expert who can debug SBOMs and lead renewals in highly regulated environments, this is your chance to protect critical digital infrastructure.
What's the next step?
Manifest Cyber, Inc. are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will own the post-sale relationship for enterprise and government customers, ensuring they realize maximum value from the Manifest platform. Reporting to the Head of Business Operations, you’ll act as a technical advisor on software supply chain security, managing onboarding, adoption, and renewals while translating complex needs into product strategy.
About Manifest Cyber, Inc.
Manifest Cyber, Inc. is a software supply chain security company that helps organizations secure the software and artificial intelligence they build and buy. Its platform provides software bill of materials (SBOM) and AI bill of materials (AIBOM) management, visibility into software components and dependencies, vulnerability and license risk identification, third-party cyber risk management, compliance support, and continuous monitoring across the software and AI lifecycle. Manifest serves critical infrastructure organizations, Fortune 500 enterprises, federal agencies, defense contractors, healthcare, financial services, automotive, and other regulated industries.
What you will do
- Own the end-to-end customer lifecycle for large enterprise and federal accounts, from technical onboarding through product adoption, renewal, and expansion.
- Configure code scanning tools in CI/CD pipelines and troubleshoot technical integrations involving REST APIs, JSON, and SBOM standards like SPDX and CycloneDX.
- Apply frontier AI models to automate data analysis and reporting while relaying critical customer feedback to influence the engineering roadmap.
Who this is a fit for
- Has 5+ years of experience in enterprise customer success or account management, specifically driving renewals and expansion in highly regulated industries or government sectors.
- Possesses deep technical proficiency, including the ability to write scripts in Python or shell and troubleshoot relational databases and JSON-based data structures.
- Must be a US Citizen based in or willing to relocate to the Washington, D.C. area to support federal civilian and defense customers.
Why this role is remarkable
- Work at the cutting edge of AI and software supply chain security, protecting critical infrastructure for organizations like the US Air Force, DHS, and financial services.
- Join an elite team founded by veterans of Palantir and CISA, backed by top-tier investors including First Round Capital, Homebrew, and BoxGroup.
- Enjoy a high-impact, technical seat where you leverage frontier AI tools daily to solve complex security data challenges and drive product innovation.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Manifest Cyber, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.