Join a high-growth startup building the digital engine for the $1.3T electronics industry. As a Customer Success Manager, you will own the post-sale lifecycle for strategic accounts like SpaceX and Apple. You'll drive onboarding, adoption, and renewals while building the foundational playbooks and systems that will scale our CS operations globally.
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Customer Success Manager at SnapMagic
SnapMagic is revolutionizing the $1.3T electronics industry, and we're looking for a Customer Success Manager to own our post-sale engine. Backed by industry titans like Jeff Dean and Tom Preston-Werner, you'll manage strategic accounts for world-class teams at SpaceX and Apple while building our CS playbooks from the ground up.
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Location
Redwood City, United States
Compensation
$120k-$170k + Equity
Company
SnapMagic
Role overview
Software25 employees
SnapMagic is where 3 million engineers go to design electronics faster. We built the first search engine for electronic components, and turned it into the design intelligence platform the industry never had.
Engineers at Anduril, Space X, Apple and nearly every major OEM around the world uses SnapMagic to find the components they need and get to production faster. They're designing over hundreds of thousands of unique products each year: medical devices, satellites, drones, autonomous vehicles.
What you will do
- Lead the full post-sale customer journey, including high-touch onboarding, product adoption strategies, and managing strategic renewals and expansions.
- Design and implement the CS operating model from scratch, creating health scores, MBR/QBR frameworks, and automated success plans.
- Partner cross-functionally with Product and Engineering to translate customer feedback into roadmap priorities and unblock technical hurdles for enterprise clients.
Who this is a fit for
- Possesses 3-5 years of B2B SaaS Customer Success experience, specifically within a seed-stage or Series A startup environment.
- Demonstrates a revenue-driven mindset with the ability to balance hands-on account management with strategic system building and process design.
- Exhibits strong technical curiosity and the ability to navigate complex engineering workflows to help users realize maximum value from the Copilot platform.
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Why this role is remarkable
- Join a YC W15 company backed by tech legends Jeff Dean and Tom Preston-Werner, operating at a high bar with doubled revenue since its seed round.
- Work directly with elite engineering teams at companies like Anduril and Tesla, serving as their trusted partner in the discovery layer for electronic components.
- Enjoy a high-trust, low-ego hybrid environment in Redwood City with catered lunches and a clear path to leadership or founder-level operational roles.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and SnapMagic wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.