As a German-speaking Customer Success Manager at Leapsome, you will own a book of SMB customers in the critical DACH market. You will drive net revenue retention and renewals while advising on HR best practices. By bridging the gap between customer needs and product development, you will directly influence the platform’s evolution and growth trajectory.
Customer Success Manager at Leapsome
You will drive growth and retention for high-performing SMB teams in the DACH market, working with a product trusted by brands like Spotify and Notion. With a salary range of €48k-€75k, equity, and a culture focused on professional development, this is a unique chance to shape the future of work. Help us empower organizations globally while enjoying hybrid flexibility, wellness benefits, and a dedicated €2,000 annual learning budget in a fast-scaling HR tech leader.
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Location
Berlin, Germany
Compensation
€48k-€75k + Equity
Company
Leapsome
Role overview
Leapsome is an AI-powered, all-in-one people platform and HR software solution that helps companies run all core HR processes across the entire employee lifecycle, from onboarding to performance management, engagement, learning, compensation, and growth.[1][3][9][13] The platform combines a modern HRIS (human resources information system) with modules for performance reviews and continuous feedback, goal management (OKRs), employee engagement surveys and pulse checks, learning and development, and compensation management, all in a single, flexible SaaS solution.[2][3][9] Leapsome is designed for CEOs, HR, and People Operations teams in forward-thinking organizations to drive employee engagement, alignment, performance, and learning, while automating and simplifying HR workflows such as employee records, absences, payroll, onboarding, and other administrative tasks.[1][4][9][11] By integrating people science expertise, analytics, and AI-driven features, Leapsome enables companies to build high-performing teams and create happier, more engaged workplaces.[1][5][9][16]
What you will do
- Manage end-to-end customer relationships to maximize net revenue retention and identify cross-selling opportunities that align with customer HR goals.
- Advise SMB customers on platform adoption and HR excellence, ensuring they recognize measurable ROI and impact on their organizational objectives.
- Partner with product and engineering teams to translate direct customer feedback into actionable roadmap improvements for the AI-powered platform.
Who this is a fit for
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a B2B SaaS environment.
- Business-fluent in both German and English with the ability to communicate complex HR processes simply to diverse stakeholders.
- Proven track record of managing contract negotiations, renewals, and expansion targets using data-driven insights from CRM and customer success tools.
Why this role is remarkable
- Join a $60M Series A scale-up backed by Insight Partners, operating at the intersection of AI and HR technology in a fast-growing market.
- Impact the core DACH market for a product trusted by world-class organizations including Mercedes-Benz, Babbel, and Spotify.
- Enjoy a high-impact role with exceptional benefits, including pre-IPO equity, a €2,000 annual development budget, and a monthly wellness membership.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Leapsome wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.