You will own the entire post-sale customer journey at a high-growth startup, driving implementation and adoption across 1,200+ NHS clinics. As a hands-on individual contributor, you’ll build the Customer Success function from the ground up, navigating complex operational environments to ensure retention and expansion for a platform revolutionizing patient care.
Customer Success Manager at Anima
We’re looking for a high-agency Customer Success Manager to own the entire post-sale journey—from zero-to-one implementations to commercial expansion. If you thrive in high-growth, low-structure environments and want to build a function from the ground up while making a real-world impact on patient care, this hands-on IC role in London is for you.
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Location
London, United Kingdom
Compensation
£60k-£100k + Equity
Company
Anima
Role overview
Healthcare
Hey, I’m Shun, founder and CEO of Anima Health. I left my career as a doctor because I was tired of seeing patients die from delays and misdiagnosis. Our mission is to deliver precision medicine to anyone, anywhere, in under 24 hours. Our platform already serves millions of patients and 10xs the capacity of doctors. But the truth is, we’re just getting started. We’re building toward a superhuman, personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. We’re a tight crew of builders and operations working at the cutting edge of healthcare reinforcement learning and agentic AI, and we’re looking for exceptional people to join us. If you want your skills to have the highest possible stakes, you belong at Anima. Your work here will save lives. Period.
What you will do
- Own the end-to-end post-sale journey, including bespoke multidisciplinary implementations, user adoption, and long-term commercial outcomes like retention and expansion.
- Diagnose complex clinic operations and win over skeptical frontline users by designing tailored approaches that drive meaningful, real-world behavioral change.
- Act as the primary commercial lead for your book of business, maintaining accountability for churn, contraction, and expansion metrics with total transparency.
Who this is a fit for
- Proven track record in a commercial or customer-facing role (CS or Sales) at a startup or scale-up; big tech backgrounds are not a fit.
- Exceptional intellectual horsepower with a history of mastering complex domains quickly and evidence of high agency in ambiguous or under-resourced situations.
- Hands-on experience driving complex implementations for non-technical users, coupled with the ability to travel frequently to UK customer sites and work in-office in London.
Why this role is remarkable
- Join a YC W21 and Molten Ventures-backed scale-up that has already achieved $20m ARR and massive traction within the NHS.
- True zero-to-one opportunity to build and shape the Customer Success function from scratch in a high-growth, low-structure environment.
- Work on a mission-driven product that uses AI to automate triage and admin, directly solving the operational crisis in UK healthcare.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Anima wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.