Customer Success Manager at Assort Health

Join a high-growth AI company managing 150M+ patient interactions for hundreds of healthcare organizations. As a Customer Success Manager, you will partner with healthcare executives to deploy agentic AI voice solutions that slash hold times and transform patient access, owning the relationship from post-sale through renewal while building the company's CS playbook.

• Partner closely with C-suite healthcare executives and operators to drive AI adoption, vision, and measurable ROI from initial launch through renewal.
• Navigate complex provider accounts to cultivate internal champions, defend value with data-driven insights, and identify expansion opportunities across new medical use cases.
• Design and refine the scalable playbooks, processes, and tools that will define the world-class customer success function as the organization rapidly scales its footprint.

• 2–5+ years of experience in Customer Success, Account Management, or Consulting, with a proven track record of managing a book of business in a fast-paced environment.
• Strong analytical mindset with the ability to translate complex data into actionable recommendations that improve AI performance and unlock productivity for healthcare practices.
• Exceptional executive presence and communication skills, capable of earning trust with clinical and operational stakeholders at every level of a healthcare organization.

• Exceptional traction and scale: Help lead a company that grew revenue 20x in 2025 and was named to the 2026 Enterprise Tech 30 alongside OpenAI and Anthropic.
• Strategic impact: Beyond managing accounts, you will act as a strategic advisor on agentic AI, helping healthcare leaders reimagine their operations with deep EHR-integrated technology.
• High-caliber backing: Work at a Series B startup backed by $102M from elite investors like Lightspeed Venture Partners, First Round Capital, and Quiet Capital.