Customer Success Manager at Ophelos Ltd
- Location
- London, United Kingdom
- Compensation
- Not Disclosed
Ophelos Ltd is leading a massive AI transformation across 17 European markets as Intrum's centre of excellence, and they are looking for a Customer Success Manager to ensure their agentic AI platform truly transforms operations. This isn't a role for managing launch checklists; it's a high-impact mandate to embed AI-native workflows into the daily habits of thousands of people post-deployment.
If you have 8+ years of B2B SaaS experience, high AI fluency, and the ability to navigate complex enterprise environments, this is your chance to own the long-term success and value realization of a pioneering technology rollout across the continent.
What's the next step?
Ophelos Ltd are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As Customer Success Manager at Ophelos Ltd, you will own the long-term adoption and health of an agentic AI platform post-launch. Moving beyond mere deployment, you will partner with regional leaders across Europe to embed new habits, onboard clients, and ensure our technology becomes a permanent, value-driving part of their daily operations.
About Ophelos Ltd
Ophelos Ltd is a UK-based, AI-native debt resolution service and analytics platform, part of Intrum. It helps companies manage customer debt through personalised, omnichannel communications, digital self-service repayment journeys, automated payments, customer support, vulnerability detection, and real-time analytics. Ophelos focuses on empathetic, customer-first debt collection and operates across European markets.
What you will do
- Partner with regional operational leaders to build deep trust and credibility, ensuring new AI-native habits and workflows are successfully embedded post-rollout.
- Drive the client onboarding roadmap cross-functionally, identifying friction points and translating ground-level feedback into actionable priorities for central Product and Engineering teams.
- Champion agentic workflows by coaching local staff in prompt-assisted tooling and automation, effectively eliminating routine manual overhead and modernizing legacy processes.
Who this is a fit for
- Brings 8+ years of experience in customer success or account management within B2B SaaS or AI-native companies, specifically managing enterprise-level adoption and expansion.
- Possesses high AI fluency, including hands-on experience with prompt-assisted tools and agentic concepts, with the ability to guide non-technical teams through technological change.
- Demonstrates the capacity to navigate complex, political organizations, leading without formal authority while maintaining strong executive-level relationships and challenging stakeholder viewpoints when necessary.
Why this role is remarkable
- Lead the post-launch adoption engine for a group-wide transformation within Intrum, turning software deployments into permanent operational changes across 17 European markets.
- Gain full ownership of how a cutting-edge agentic AI platform delivers value on the ground, sitting at the intersection of AI innovation and international operations.
- Work in a high-impact “centre of excellence” environment that combines the agility of a tech startup with the scale and reach of a major European financial services leader.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Ophelos Ltd wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.