Customer Support Specialist at M1 TECK
- Location
- Remote
- Compensation
- $30 per hour
Join M1 TECK as a Customer Support Specialist and help build the foundation of our technical support team from the ground up. This fully remote, US-based role offers a steady $30/hr rate with predictable weekday hours—no weekends or evenings required.
If you have hands-on experience troubleshooting software and hardware using modern helpdesk tools, this is your chance to work in a high-impact, lean environment where your technical skills and clear communication truly count.
What's the next step?
M1 TECK are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will serve as the primary technical point of contact for M1 TECK customers, managing inquiries via phone, email, and chat. Beyond simple routing, you will perform deep-dive troubleshooting for hardware, software, and computer systems. By owning the end-to-end support queue, you ensure every customer receives high-quality, clear, and technically accurate resolutions.
About M1 TECK
M1 TECK is a Texas-based technology solutions company operating since 2010. It provides laboratory testing and analysis equipment, high-tech sensors and monitoring devices, and equipment for oil refineries and pipelines. The company serves businesses worldwide and helps customers select and implement equipment and technology solutions to improve operational efficiency.
What you will do
- Provide front-line technical support by diagnosing and resolving complex setup, configuration, and maintenance issues across various computer systems and hardware.
- Manage the support queue from start to finish across phone, email, and chat, maintaining consistently high quality and a professional tone during peak volumes.
- Create detailed technical write-ups for escalated issues to ensure seamless communication with the engineering team for faster resolution of critical bugs.
Who this is a fit for
- Possesses professional experience in a technical help desk or software support role, ideally within a structured environment using tools like Zendesk, Freshworks, or Intercom.
- Demonstrates a hands-on technical ability to troubleshoot hardware and software independently while maintaining a fast pace in a high-volume ticket environment.
- Exhibits exceptional written and spoken English skills, with the ability to translate complex technical concepts into clear, friendly instructions for frustrated customers.
Why this role is remarkable
- Join a specialized technology-solutions firm during a high-growth phase where you are one of four new hires shaping the support department’s culture.
- Enjoy a fully remote work environment within the US, providing maximum flexibility while working on a lean, high-impact team where your contributions are visible.
- Benefit from a predictable work-life balance with standard weekday business hours and no requirements for evening, weekend, or rotating shift work.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and M1 TECK wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.