Lead Customer Success Manager at LightWork AI
- Location
- London, United Kingdom
- Compensation
- Not Disclosed
Join LightWork AI as Lead Customer Success Manager and build the CS function of the future in a £33B market. We're automating 90% of property management admin with our AI assistant, Felicity. You'll move beyond traditional CS by designing AI-powered workflows to manage scaling, while owning the critical transition from pilot to paid accounts.
This is a technical, founding-level role in London for someone ready to shape the operating system of property management. Work directly with experienced founders to build a category-defining unicorn in a space ripe for structural automation.
What's the next step?
LightWork AI are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As Lead Customer Success Manager, you will own the end-to-end client journey from onboarding through expansion. You will design and deploy AI-powered workflows to automate CS operations while converting pilot clients into paying customers. This technical role bridges the gap between clients and engineering to scale the defining property operations platform.
About LightWork AI
AI · 25 employees · London, United Kingdom
LightWork AI is automates property operations (compliance, maintenance, lettings and tenant support) through Felicity, an AI assistant that can handle up to 80% of admin tasks autonomously. Designed for the UK’s property industry, LightWork AI delivers enhanced capacity, reduced admin costs and zero missed communications for property management & lettings agencies; giving tenants the confidence that their homes are safe, compliant and their needs are always met.
What you will do
- Design and deploy AI-powered workflows for health monitoring, escalation triage, and performance reporting to ensure a small team can manage a large portfolio.
- Lead technical client onboarding, coordinating data imports, communication channel provisioning, and training teams on the Felicity dashboard and knowledge base.
- Act as the primary interface for product feedback, translating client insights into structured tickets and collaborating with AI teams to improve performance.
Who this is a fit for
- 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Solutions Engineering with a track record of driving product adoption.
- Proven ability to design and deploy automated workflows using AI tools, going beyond simple usage to solving complex operational problems with automation.
- Technical proficiency with APIs, webhooks, and data integrations, alongside strong diagnostic skills to identify root causes across configuration, data, or product bugs.
Why this role is remarkable
- Build the CS function of the future by designing AI agents and automated health monitoring instead of scaling headcount linearly with client growth.
- Join a category-defining PropTech startup at the ground floor, working directly with founders to shape how the company scales toward 2026 revenue goals.
- High-impact leadership opportunity to own the critical transition of pilot customers to paid accounts within a massive structural shift toward automation.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and LightWork AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.