Confidential company, Sales & GTM
Strategic Customer Success Manager at well-funded enterprise support SaaS platform
- Location
- San Francisco, United States
- Compensation
- Not Disclosed
Are you a relationship-builder who thrives on driving growth for strategic enterprise accounts? This high-visibility role at a well-funded enterprise support SaaS platform allows you to own the post-implementation journey for some of the world's most iconic brands.
You will collaborate directly with C-level executives and product teams to shape the future of customer operations. If you are looking for a seat at a company where customer success is a top priority and you can drive real impact, this is the opportunity for you.
What's the next step?
Confidential company are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will lead a portfolio of strategic accounts, managing the customer journey from implementation through renewal. By conducting high-level business reviews and success plans, you will drive retention and expansion for global support organizations. You will serve as a key internal advocate, translating customer insights into product improvements and long-term go-to-market strategy.
About the company
Well-funded enterprise support SaaS platform
What you will do
- Lead strategic business reviews and training sessions for a global portfolio of high-value enterprise accounts.
- Develop and execute comprehensive success plans to maximize product adoption, retention, and account expansion opportunities.
- Partner cross-functionally with product and leadership teams to refine the customer journey and influence company strategy.
Who this is a fit for
- 3+ years of experience in customer-facing roles, ideally within a high-growth SaaS startup environment.
- Proven ability to build trust with both executive stakeholders and technical end users to solve complex problems.
- Strong strategic mindset combined with a hands-on approach to navigating roadblocks and driving product adoption.
Why this role is remarkable
- Influence the product roadmap by channeling strategic customer feedback directly to engineering and leadership teams.
- Join a well-funded startup backed by top-tier VCs that is transforming how global support teams manage complex operations.
- Gain high visibility with C-level executives while driving account growth within some of the world’s most recognizable brands.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.