You will sit at the heart of a fast-scaling team, becoming the definitive platform expert. Reporting to the Client & Partner Success Manager, you’ll handle front-line support, troubleshoot technical issues for the engineering team, and leverage AI tools to automate workflows. It’s a high-ownership role designed for a rapid career trajectory.
Founder's Associate at Dash Rides Limited
Join Dash Rides Limited, the award-winning London startup that's reinventing the Cycle-to-Work scheme. Having grown 4X in just one year, they are looking for a Founder's Associate to join their team of eight and take massive ownership. You'll become a platform expert, work directly with the founders, and use AI to automate the future of employee benefits. With free daily lunches and a front-row seat to a scaling business, this is the ultimate career accelerator for a hungry, technical problem-solver ready to make a real impact.
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Location
London, United Kingdom
Compensation
£28-32k
Company
Dash Rides Limited
Role overview
DASH Rides is a UK-based micro-mobility and employee benefits company that operates an e-bike and cycling platform built around the Cycle to Work scheme. Through its “DASH Store” platform, it provides the UK’s largest Cycle to Work-enabled bike catalogue, offering employees flexible access to new and pre-owned bikes and e-bikes, bike share passes, clothing, accessories, equipment, and tools, all via salary sacrifice that can save employees a significant portion of the cost over 12 months. The company removes traditional barriers to Cycle to Work by eliminating upfront costs and confusing voucher-based processes, instead delivering a transparent, ecommerce-style experience where employees can browse and order items online and employers manage approvals and payroll deductions. In addition to its online store, DASH Rides offers fully managed e-bike fleets configured for organisational needs, including repairs, servicing, insurance, GPS tracking and a booking platform under a simple monthly rental model. It also provides products such as DASH Flex, a digital payment card that integrates with bike share providers like Lime and Forest to reduce the cost of each ride through the Cycle to Work scheme. DASH Rides focuses on helping businesses offer greener, healthier and more cost-effective commuting options for their staff, while simplifying administration for employers.
What you will do
- Serve as the primary point of contact for customers and clients, resolving complex queries across email, phone, and chat with speed and care.
- Identify platform inefficiencies and collaborate with Product and Engineering teams to propose and implement technical solutions that improve the user experience.
- Onboard new clients and manage recurring operational tasks, while using automation to streamline internal documentation and closing operational gaps.
Who this is a fit for
- Experience in a fast-paced, customer-facing environment such as support, hospitality, or retail, handling real-world problems under pressure with a personable touch.
- A proactive problem-solver with strong technical curiosity and the ability to break down complex issues into logical steps without needing constant oversight.
- Exceptional written communication skills, capable of explaining technical concepts in a human, easy-to-understand manner while maintaining a clear point of view.
Why this role is remarkable
- Join a team of eight that was named Employee Benefits Provider of the Year and has scaled 4X in just over twelve months.
- Gain unparalleled exposure by working directly with the founders and across every department, from Product and Engineering to Client Success.
- Enjoy a high-growth environment where you are encouraged to experiment with AI tools and shape your own career path as the company scales.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Dash Rides Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.