Software Engineer at Assembled
- Location
- San Francisco, United States
- Compensation
- $180k-$290k + Equity
Assembled.com is transforming customer support operations, moving beyond simple chatbots to build sophisticated AI agents that manage the complex logistics of global support teams. Backed by $71M from NEA and Stripe, they are looking for a Software Engineer to lead a new 0→1 product area in San Francisco.
You'll build the systems that monitor real-time staffing and volume, creating autonomous agents that make high-stakes decisions for brands like DoorDash and Sephora. With a salary up to $290K and significant equity, this is a rare chance to define AI-native workforce management at scale while working in-person with a world-class team.
What's the next step?
Assembled are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will lead the development of a 0→1 AI product area focused on automating workforce operations. By building agents that monitor live support volume and staffing in real time, you’ll replace manual analyst tasks with autonomous systems. This role combines the ambiguity of a startup with the scale of a mature platform serving 400+ enterprise customers.
About Assembled
Software
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. It helps customer support teams with forecasting, scheduling, analytics, AI agents for chat, email, and voice, and managing blended teams of in-house, BPO, and AI agents. Trusted by companies like Stripe, Etsy, Robinhood, and GoFundMe.
What you will do
- Develop AI agents that monitor support metrics and staffing to recommend or autonomously execute real-time operational adjustments for global support teams.
- Engineer a robust control and observability layer that allows workforce managers to understand, monitor, and trust the agent’s decision-making logic.
- Collaborate across the stack to integrate live operational data, historical patterns, and customer-specific policies into a seamless and polished product experience.
Who this is a fit for
- Possesses 2+ years of experience building and shipping software products end-to-end, with a clear ability to explain technical tradeoffs and customer outcomes.
- Acts as a strong generalist who moves across the stack without ceremony and thrives on turning high-level ambiguity into reliable, working production code.
- Demonstrates deep product judgment and meticulous attention to detail, caring as much about system reliability as they do about polished user interfaces.
Why this role is remarkable
- Build an AI-native product from scratch (0→1) within a mature platform that already handles massive scale for companies like Stripe and Sephora.
- Join a well-funded company backed by top-tier investors including NEA, Emergence Capital, and Stripe, offering a highly competitive $180k-$290k cash range plus outsized equity.
- Directly influence how AI fundamentally changes the workforce management industry by creating agents that make autonomous, high-stakes operational decisions in real-world environments.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Assembled wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.