As an Insurance Quality Lead at Bionic Services Limited, you will drive compliant growth within the fast-growing SME commercial insurance division. Based in London, you’ll balance hands-on broker coaching with rigorous quality assurance, ensuring exceptional customer outcomes and regulatory adherence. You’ll be a key advisor to sales leadership, translating data into actionable coaching cycles and process improvements.
Insurance Quality Lead at Bionic Services Limited
Are you a commercial insurance expert with a passion for coaching and quality? Bionic Services Limited, the UK's top business comparison service backed by OMERS and Permira, is hiring an Insurance Quality Lead in Central London. This high-impact role blends hands-on broker development with rigorous QA, sitting right on the floor of one of Bionic's fastest-growing divisions. You'll drive conversion and retention while ensuring stellar regulatory outcomes. Plus, the company will fully fund your CII studies through a dedicated apprenticeship program. If you have SME insurance experience and a coaching mindset, apply to join this award-winning team.
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Location
London, United Kingdom
Compensation
£50k-£55k
Company
Bionic Services Limited
Role overview
Bionic Services Limited is the UK’s leading business price comparison service for SMEs, combining cutting-edge technology with human experts to compare and match businesses with the best deals on essentials such as business energy, connectivity, insurance, broadband, telecoms, and commercial finance from trusted UK suppliers.
What you will do
- Lead monthly coaching cycles by reviewing broker calls and files, delivering structured feedback to uplift sales practice, product knowledge, and objection handling.
- Conduct risk-based QA reviews and post-call audits to ensure alignment with FCA guidance, Consumer Duty, and internal governance frameworks.
- Chair monthly quality huddles to translate MI data into practical themes, collaborating with technical and compliance teams to refine wording and guardrails.
Who this is a fit for
- Proven expertise in Commercial SME insurance distribution, ideally with experience in a high-energy telesales broking environment.
- Strong background in sales coaching and quality assurance with a deep understanding of current FCA expectations and Consumer Duty requirements.
- Analytical mindset capable of interpreting complex MI data to identify root causes and implement effective, compliant process improvements across sales teams.
Why this role is remarkable
- Join one of Bionic Services Limited’s fastest-growing departments with significant backing from elite private equity firms like OMERS and Permira.
- Work at the heart of the action on a vibrant, award-winning sales floor near Liverpool Street, influencing broker performance and customer outcomes in real-time.
- Accelerate your professional development with Bionic Services Limited’s full funding for your CII qualifications through a comprehensive apprenticeship program upon passing probation.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Bionic Services Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.