Call Center Representative at Ask Tax International, Inc.
- Location
- Remote
- Compensation
- Not Disclosed
Ask Tax International, Inc. is looking for a bilingual Call Center Representative to support US expats worldwide from a fully remote setup. If you thrive in high-volume environments and have mastered the art of professional phone support, this is your chance to join a close-knit tax firm during its most exciting season.
You will manage the front line of client communication, from booking appointments to intake, ensuring international clients get the tax help they need while working US hours from anywhere in the US, Philippines, or Latin America.
What's the next step?
Ask Tax International, Inc. are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As the first point of contact at Ask Tax International, Inc., you will manage a high volume of client interactions, ensuring US expats receive seamless service. You’ll handle appointment bookings, intake documentation, and routing inquiries to tax preparers. This critical role keeps the firm’s busy calendar moving during the high-pressure tax season.
About Ask Tax International, Inc.
Ask Tax International, Inc. is an accounting and tax services firm based in Columbia, Maryland. The company provides individual and business tax preparation, international tax preparation, payroll processing, accounting and bookkeeping, small-business startup and Small Business Administration assistance, and IRS and state tax representation. It serves clients with broader financial and taxpayer-representation needs and has operated under its current name since 1992.
What you will do
- Manage high-volume inbound and outbound call queues to book appointments and gather essential intake information from US expat clients.
- Proactively follow up with clients to collect missing tax documents and ensure files are complete for the firm’s tax preparers.
- Log all client interactions accurately within the CRM and use ticketing and scheduling tools to route complex inquiries to the appropriate specialist.
Who this is a fit for
- Must have significant previous experience working in a high-volume call queue environment with specific performance metrics like handle-time and script adherence.
- Possesses clear, professional spoken English and a mandatory second language to effectively assist a diverse, global client base.
- Demonstrates the ability to work independently from a quiet home office while maintaining high productivity using CRM, dialer, and scheduling software.
Why this role is remarkable
- Join a close-knit firm where you serve as the essential voice of the brand for a global clientele navigating complex US tax requirements.
- Enjoy the flexibility of a fully remote position with steady hourly work and the stability of a specialized financial services niche.
- Play a pivotal role in a growing business, managing high-volume queues during critical filing peaks while working with modern digital tools.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Ask Tax International, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.