Call Center Representative at Katana Electronics LLC
- Location
- Remote (United States)
- Compensation
- Not Disclosed
Katana Electronics LLC is expanding! We’re hiring five or more Call Center Representatives for a new, fully remote support team. In this role, you’ll be the voice of a growing 30-person consumer electronics firm, handling high-volume calls and solving customer inquiries from the comfort of your home.
We offer an hourly base plus performance-based bonuses, meaning your hard work and efficiency directly impact your pay. If you have experience in phone support and are looking for a remote-first culture where you aren't just a number, apply today to join our mission-driven team.
What's the next step?
Katana Electronics LLC are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Call Center Representative at Katana Electronics LLC, you will serve as the primary voice for current and potential customers. Handling a high volume of inbound and outbound calls, you will resolve technical inquiries, research issues, and maintain high satisfaction levels. You will manage records in CRM systems while hitting performance-driven targets.
About Katana Electronics LLC
Katana Electronics LLC is an electronics contract manufacturing company based in West Valley City, Utah. It provides printed circuit board assembly, turnkey and consigned manufacturing, prototyping, rework and repair, cable and harness assembly, conformal coating, injection molding, box-build and electromechanical assembly, testing, procurement, kitting, supply-chain management, warehousing, and order fulfillment services for small- to large-volume production. The company serves industries including medical and life sciences, aerospace and defense, automotive, consumer electronics, industrial automation, communications, broadcast, energy, education, and gaming.
What you will do
- Manage large volumes of inbound and outbound calls using scripts to provide accurate product information and technical solutions to customers.
- Identify and research complex customer inquiries, providing tailored alternatives or upselling products when they align with the user’s specific needs.
- Maintain meticulously clear records of all customer interactions in the company CRM database to ensure seamless follow-ups and performance tracking.
Who this is a fit for
- Possesses proven experience in a customer support role, ideally within a consumer electronics brand or a high-volume contact center environment.
- Demonstrates exceptional verbal communication and active listening skills, with the ability to adapt your style to different personality types and situations.
- Has a track record of meeting or exceeding quotas and feels comfortable multi-tasking between phone conversations and CRM data entry.
Why this role is remarkable
- Join a brand-new team within a nimble, 30-person company rather than being just another number in a massive, impersonal contact center.
- Enjoy the flexibility of a 100% remote position, allowing you to work from anywhere in the United States while avoiding any daily commute.
- Directly impact your earnings with a performance bonus structure that rewards your ability to hit qualitative and quantitative customer service targets.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Katana Electronics LLC wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.