You will own the customer support inbox for the UK market, delivering fast, warm, and accurate responses to financial advisers. Beyond resolving queries and complex integrations, you will collaborate with product teams to turn customer insights into platform improvements. This high-autonomy role is central to Marloo’s mission of providing world-class, white-glove service.
Customer Experience Associate at Marloo
Join Marloo, the Blackbird Ventures-backed startup revolutionizing financial advice with AI. As a Customer Experience Associate in London, you'll own the UK inbox, work directly with a high-energy team, and influence product strategy at a company that’s onboarded 1,000+ firms in its first year. This isn't just a support role—it's a high-impact launchpad into product and operations within a fast-scaling fintech that prioritizes white-glove service above all else. If you're a fast learner who loves helping people and wants a front-row seat to startup growth, this is for you.
What's the next step?
Jack finds you jobs at companies like Marloo. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
Not Disclosed
Company
Marloo
Role overview
Software
Marloo is building the world’s most loved AI assistant for financial advisers. We’re on a mission to unshackle advisers from clunky 1990s software and mountains of paperwork, putting them back at their clients’ side where they belong
What you will do
- Own the UK customer support inbox with total autonomy, ensuring every adviser receives a fast, warm, and accurate response to maintain inbox zero.
- Solve complex root problems, managing everything from basic platform queries to document template customization and deep technical integrations.
- Rally product and go-to-market teams weekly with punchy, actionable insights derived from direct customer feedback to drive platform improvement.
Who this is a fit for
- A high-energy communicator who thrives in fast-paced environments and takes immense pride in mastering complex product details.
- An insanely fast learner who is eager to embrace AI tools to supercharge workflows and resolve customer friction points.
- A collaborative professional who values in-person teamwork and has the instincts to prioritize critical issues and navigate tough conversations.
Why this role is remarkable
- Join a rocketship backed by Blackbird Ventures (Canva’s first investor) that has scaled to 1,000+ advisory firms globally in its first year.
- Experience an “all-hands” culture where your feedback directly shapes the product roadmap alongside engineering and go-to-market teams.
- High-growth trajectory with a proven track record of CX team members transitioning into key product, GTM, and generalist leadership roles.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Marloo wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.