Customer Operations Associate at Androlabs
- Location
- London, United Kingdom
- Compensation
- Not Disclosed
Join Androlabs, a profitable London pharmaceutical scaleup dedicated to closing the five-year male life expectancy gap. As a Customer Operations Associate, you’ll own the end-to-end order workflow and ticket queue while helping to automate and improve the processes behind our international distribution.
This role offers incredible growth potential in a science-led environment, supported by perks like private medical, a learning fund, and the unique ability to work remotely for the entire month of August.
What's the next step?
Androlabs are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will manage customer-facing operations and order fulfillment for a mission-driven pharmaceutical company. Owning the Zoho Desk queue and processing orders end-to-end, you’ll solve delivery blockers while identifying opportunities to automate manual workflows. This role is perfect for a detail-oriented operator looking to build a foundation in regulated supply chain operations.
About Androlabs
Globally, men live an average of five years fewer than women and largely for preventable reasons. Men are less likely to seek help, less likely to be screened, and less likely to receive treatment. That gap is not inevitable.
Androlabs is the first global pharmaceutical company dedicated to men’s health. Our current therapy areas include testosterone deficiency and erectile dysfunction. Alongside our products, we support healthcare professionals with educational and practical resources to better patient care and increase men’s health knowledge.
Androlabs operates across 20+ countries throughout Europe, the UK, Australia, and the Middle East, with a direct commercial team in the UK, Germany, Italy, and Spain. We are part of Tithonia Group.
What you will do
- Own the Zoho Desk customer ticket queue, ensuring rapid triage and resolution while maintaining clear communication with customers and carrier partners.
- Coordinate outbound orders end-to-end, from initial entry through to dispatch, delivery confirmation, and accurate record-keeping in the Orders App.
- Identify operational friction and implement practical process improvements, helping to build robust documentation and checklists for a growing business.
Who this is a fit for
- 1-3 years of experience in operations, customer support, or logistics coordination, ideally within a regulated or high-volume environment.
- Proficiency in managing complex workflows using ticketing systems and intermediate Excel skills, with an ability to work through unfamiliar problems.
- Highly organised and detail-critical mindset with the professional communication skills needed to manage various internal and external stakeholders.
Why this role is remarkable
- Join a profitable scaleup tackling the critical male life expectancy gap through science-led pharmaceutical innovation across the UK, Europe, and Australia.
- Direct ownership of the customer workflow in a fast-paced environment with a focus on process improvement and automation of manual tasks.
- Exceptional perks including private medical, an annual learning fund, and unique summer benefits like remote work for the entire month of August.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Androlabs wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.