Customer Operations Manager at Atomus
- Location
- San Francisco, United States
- Compensation
- $90k-$110k
Atomus is a San Francisco cybersecurity company helping defense manufacturers reach CMMC compliance. We're hiring our first Customer Operations Manager to own the commercial backbone of our accounts, from billing and licensing to audit scheduling.
If you're an organized operations professional who thrives in building processes from scratch and managing high-stakes customer relationships, this is a unique opportunity to join a 25-person team making a real impact in national security.
What's the next step?
Atomus are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As the first Customer Operations Manager at Atomus, you will own the commercial and operational backbone of every account. You’ll serve as the single point of accountability for billing, licensing, service agreements, and CMMC audit scheduling, ensuring accuracy across our CRM and billing systems while building new processes from the ground up.
About Atomus
Atomus (Atomus Corporation) is a technology-driven managed security service provider and cybersecurity software company purpose-built for the aerospace and defense sector. Founded in 2019 as part of a Department of Defense initiative to research and develop cutting-edge cybersecurity, Atomus focuses on helping small and mid-sized aerospace and defense businesses meet stringent U.S. government cybersecurity requirements. Its flagship product, Atomus Aegis, is a cybersecurity software platform that makes compliance with NIST 800-171, DFARS 7012, and CMMC requirements easier by providing automated controls, monitoring, and guidance tailored to defense contractors. Through a combination of software and managed security services, Atomus delivers “cybersecurity as a service” to protect sensitive defense-related data and maintain regulatory compliance across the defense industrial base.
What you will do
- Own the billing and licensing lifecycle, including reconciling invoices, managing seat inventory, processing upgrades, and leading renewal and true-up reviews.
- Manage the complex audit calendar for CMMC assessments, coordinating between internal compliance staff, external assessors, and customer executives to ensure readiness.
- Draft and manage service agreements, quotes, and order forms while leading commercial conversations regarding scope, amendments, and pricing exceptions.
Who this is a fit for
- Brings 3+ years of experience in customer operations or billing operations, specifically within a B2B SaaS or managed services environment.
- Demonstrates deep expertise in subscription billing systems and the composure to handle complex commercial and pricing conversations with customer executives.
- Possesses exceptional organizational skills and advanced spreadsheet proficiency to manage dozens of overlapping customer timelines and contract lifecycles simultaneously.
Why this role is remarkable
- Build the function from scratch as the first dedicated hire, designing the operational “source of truth” and automation for a growing cybersecurity firm.
- Operate at the intersection of defense manufacturing and cybersecurity, supporting companies that underpin critical national security infrastructure.
- Enjoy broad ownership and high visibility, working directly with customer executives, IT leads, and every internal team from Finance to Compliance.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Atomus wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.