Customer Service Representative at MTCO Communications, Inc.
- Location
- Remote
- Compensation
- $20-$30 per hour
Are you a clear communicator who excels at turning frustrated callers into satisfied customers? MTCO Communications, Inc. is looking for a Customer Service Representative to join their growing team in a fully remote, frontline role. Offering a solid $20 to $30 per hour, this position involves managing live queues across calls, emails, and chats to resolve inquiries and process orders.
With comprehensive training provided on their full suite of services, you will have everything you need to provide top-tier support. Whether you have experience with major providers like Comcast or are a patient problem-solver ready to learn, this is a fantastic opportunity for a stable remote career.
What's the next step?
MTCO Communications, Inc. are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Customer Service Representative at MTCO Communications, Inc., you will be the frontline voice for our customers, handling a live queue of calls, emails, and chats. You will resolve inquiries, process orders and returns, and settle credit disputes. This fully remote role is ideal for clear communicators dedicated to transforming frustrated callers into satisfied customers.
About MTCO Communications, Inc.
MTCO Communications, Inc. is a Central Illinois telecommunications provider offering fiber-optic high-speed internet and Wi‑Fi, television, and telephone services to residential and business customers in communities including Washington, Metamora, Germantown Hills, and Marseilles. The company has provided telephone service since 1945 and supports local communities with connectivity and customer-service solutions. MTCO was acquired by MCC Network Services, LLC, operating as Metro and Conxxus, on January 2, 2026, and now operates as MTCO powered by Conxxus.[1][3][5]
What you will do
- Manage a high-volume queue of customer calls, emails, and chat requests, providing timely and accurate information regarding products and order status.
- Process customer orders, changes, and returns in accordance with department policies while documenting interactions to ensure high-quality service standards.
- Collaborate with the credit department to investigate and resolve disputed credit items, ensuring a fair and professional resolution for all parties involved.
Who this is a fit for
- Possesses a high school diploma or equivalent and ideally brings experience from a contact center or service desk environment like Comcast or Spectrum.
- Demonstrates proficiency with corporate phone systems or switchboards and maintains a flexible schedule to meet the needs of a dynamic service environment.
- Exhibits a calm, patient demeanor with the ability to explain complex information clearly to upset customers, turning difficult interactions into positive outcomes.
Why this role is remarkable
- Enjoy the flexibility of a 100% remote position, allowing you to work from the comfort of your home while staying connected to a supportive team.
- Benefit from comprehensive training on MTCO Communications, Inc.’s full suite of products and services, ensuring you are equipped for success from day one.
- Join a growing organization where you can have a direct impact on customer satisfaction and brand loyalty in the telecommunications sector.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and MTCO Communications, Inc. wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.