As Customer Success Executive, you will be the operational backbone for Adora Digital Health Limited’s client relationships. Working directly with the CEO, you’ll manage the full customer lifecycle from onboarding to renewal. You will build AI-driven operational systems, coordinate events, and ensure employers and employees maximize the value of this category-defining health platform.
Customer Success Executive at Adora Digital Health Limited
Join Adora Digital Health Limited, a pioneering UK health-tech startup transforming menopause and menstrual health support for the modern workforce. As one of their first commercial hires, you'll work directly with the CEO to manage relationships with over 35 corporate and NHS partners. This is a rare opportunity to help scale a Class I medical device that uses AI to provide personalised clinical care. If you're a proactive, mission-driven professional with a knack for operational excellence and a passion for women's health, this hybrid London-based role offers the chance to build a category-defining company.
Want to apply for this role?
Jack finds you jobs at companies like Adora Digital Health Limited. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
£25k-£30k
Company
Adora Digital Health Limited
Role overview
The Award-winning Adora Health and Wellbeing platform helps women understand peri/menopause and provides immediate expert consultations to online gynaecologists, guidance from the world’s first personalised menopause AI companion app, and supportive online events and community.
Accessed via employers, Adora is a Class 1 Medical device and Dtac registered providing trusted healthcare advice and support for all women. As a women’s health employee benefit it forms part of an Employers Menopause Action plan.
We help women learn about symptoms and offer expert support so they can manage their new health and wellbeing needs.
And we ensure women are heard in the workplace by delivering inclusive awareness and educational workshops to keep the peri/menopause conversation alive long after the office policy has been written.
Our purpose is to help all women as they enter peri-menopause, so they can take control of their symptoms, thrive at work and life, and reduce the impact of the peri/menopause on their careers.
What you will do
- Act as the primary point of contact for all customers and partners, managing day-to-day relationships and ensuring best-in-class service.
- Drive the full operational lifecycle including proposal follow-ups, contract progression, client onboarding, and coordinating high-impact webinar events.
- Synthesize customer feedback and ROI data to communicate platform value to clients and inform the product development roadmap.
Who this is a fit for
- Possesses a digital-first mindset with 1-2 years of experience in customer success, account management, or operations (or equivalent entrepreneurial drive).
- Highly organized self-starter who is comfortable building processes from scratch in a fast-paced, early-stage health-tech environment.
- Exceptional communicator with a genuine passion for women’s health and the mission to close the menopause support gap.
Why this role is remarkable
- Join a mission-driven team as one of the first commercial hires, working directly alongside Co-Founder and CEO Ann O’Neill.
- Scale a Class I medical device that already serves over 35 companies and NHS partners across the UK.
- Shape a new category in women’s healthcare and workplace benefits, directly impacting lives through innovative AI-powered health journeys.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Adora Digital Health Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.