Join DigitalGenius to own the full post-sales lifecycle for high-growth ecommerce brands across North America. You will manage implementations, drive key performance metrics, and ensure long-term retention for a diverse portfolio. This role is pivotal in scaling our agentic AI platform, bridging technical implementation with strategic business value to transform customer support.
Customer Success Manager at DigitalGenius
DigitalGenius is looking for a Customer Success Manager to help scale their agentic AI platform across North America. If you have 2+ years of SaaS experience and want to work with brands like On, Rapha, and Clarins, this is your chance. You'll own the full post-sales journey—from scoping implementations to driving renewals—for a company redefining ecommerce CX. This fully remote role offers the opportunity to be part of a high-growth startup at the intersection of AI and retail. Join a world-class team building AI agents that deliver real-world results for millions of customers globally.
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Location
Remote
Compensation
Not Disclosed
Company
DigitalGenius
Role overview
Technology, Information and Internet200-51 employeesLondon, United KingdomSeries A (VC-backed)
DigitalGenius
Backed by Global Founders Capital, MMC Ventures, Paua Ventures, Kairos, Salesforce Ventures, Spider Capital, Runa Capital, RRE Ventures, Lumia Capital, Compound, Lerer Hippeau Ventures.
What you will do
- Manage the entire post-sales lifecycle for North American clients, from initial implementation scoping and delivery milestones to securing renewals and driving account growth.
- Conduct deep product performance reporting and business-value analyses to ensure customers achieve their KPIs and maintain strong referenceability.
- Collaborate closely with Solution Engineers to configure custom integrations and continuously improve implemented AI solutions based on customer feedback and industry trends.
Who this is a fit for
- Possesses 2+ years of experience in B2B SaaS client management, ideally with exposure to CRM, API, or customer service technology spaces.
- Demonstrates technical proficiency with platforms like Salesforce, Zendesk, or Freshdesk, along with the ability to communicate complex technical concepts to commercial stakeholders.
- Thrives in autonomous startup environments, showing a passion for problem-solving and a proactive approach to managing time across SMB and enterprise accounts.
Why this role is remarkable
- Directly shape the future of agentic AI by working with a proprietary platform that moves beyond simple chatbots to handle complex, real-world commerce workflows.
- Partner with an elite roster of global retail clients including On, Rapha, AllSaints, and Clarins to redefine their customer experience strategies.
- Join a high-trust, fast-scaling team where you report to the Director of CS and have the autonomy to build processes from the ground up.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and DigitalGenius wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.