Customer Success Manager, Audit at Platformed Ltd
- Location
- London, United Kingdom
- Compensation
- £55k-£76k + Equity
Join Platformed Ltd as a Customer Success Manager and shape the future of the audit industry alongside founders with a track record of $150m+ exits. You'll own end-to-end AI implementations for global firms, bridging the gap between professional audit methodology and cutting-edge machine learning.
This is a rare chance to be an early hire in a London-based startup that prioritizes high base salaries, equity, and sustainable work-life balance—including the first Friday of every month off. If you have 3-5 years of experience in audit or technical consulting and want to drive real-world AI adoption, this is the role for you.
What's the next step?
Platformed Ltd are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
Join Platformed Ltd as an early Customer team hire to transform how global audit firms operate. You will lead end-to-end implementations, translating complex audit methodologies into AI-driven workflows. By partnering with stakeholders from associates to partners, you’ll ensure successful adoption while directly influencing the product roadmap for a platform already live across four continents.
About Platformed Ltd
Our founders Henry Irish and James Evans first met at Cambridge 20 years ago. They founded Platformed in London in 2023 to bring advances in AI to an audit profession long underserved by technology.
Today, we work with audit firms around the world, helping them build AI-native ways of working around their methodologies and professional judgement. Professional judgement and audit quality are at the heart of Platformed. As AI takes on more of the work, auditors remain in control. Conclusions are linked to evidence, work follows the firm’s methodology, and review and approval remain in auditors’ hands.
What you will do
- Own the end-to-end customer journey from scoping workshops and proof-of-concepts to full-scale live deployment and long-term account health.
- Translate sophisticated audit methodologies and ISA 315 requirements into bespoke AI configurations, ensuring technical logic aligns with professional standards.
- Act as the primary voice of the customer, converting field insights into actionable product feedback and working with engineers to shape new AI workflows.
Who this is a fit for
- Brings 3 to 5 years of experience in customer-facing delivery, technical consulting, or audit advisory, ideally with a qualification like ACA or ACCA.
- Demonstrates high technical confidence and a desire to understand the data logic “under the hood” rather than just managing a user interface.
- Exhibits a pragmatic, resourceful mindset capable of navigating the ambiguity of an early-stage startup to deliver value without an existing playbook.
Why this role is remarkable
- Work directly with founders who have led high-profile exits, including a $150m+ acquisition by Moody’s and early hyper-growth at Sequoia-backed Tessian.
- Impact the core of the audit industry using cutting-edge AI, delivering a product already trusted by firms across Europe, North America, and Australasia.
- Enjoy a high-trust culture featuring a base-salary-first compensation model, monthly company-wide Fridays off, and generous equity for every team member.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Platformed Ltd wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.