Customer Success Manager - Midmarket at Leapsome
- Location
- Berlin, Germany
- Compensation
- €48k-€75k
Help companies like Spotify and Mercedes-Benz build better workplaces at Leapsome. With a commitment to radical transparency and a feedback-first culture, this is a unique chance to shape the future of work in a high-ownership environment.
What's the next step?
Leapsome are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will manage a book of mid-market customers, driving net revenue retention and minimizing churn through strategic relationship building. By advising HR leaders on people best practices and platform adoption, you’ll ensure long-term success while bringing customer insights directly to the product team to shape the future of modern HR software.
About Leapsome
Leapsome is an AI-powered, all-in-one people platform and HR software solution that helps companies run all core HR processes across the entire employee lifecycle, from onboarding to performance management, engagement, learning, compensation, and growth.[1][3][9][13] The platform combines a modern HRIS (human resources information system) with modules for performance reviews and continuous feedback, goal management (OKRs), employee engagement surveys and pulse checks, learning and development, and compensation management, all in a single, flexible SaaS solution.[2][3][9] Leapsome is designed for CEOs, HR, and People Operations teams in forward-thinking organizations to drive employee engagement, alignment, performance, and learning, while automating and simplifying HR workflows such as employee records, absences, payroll, onboarding, and other administrative tasks.[1][4][9][11] By integrating people science expertise, analytics, and AI-driven features, Leapsome enables companies to build high-performing teams and create happier, more engaged workplaces.[1][5][9][16]
What you will do
- Own the end-to-end customer lifecycle for a mid-market portfolio, focusing on driving high platform adoption and securing renewals to maximize net revenue retention.
- Act as a strategic advisor to HR leaders, helping them implement best practices in performance reviews, engagement, and OKRs using the Leapsome platform.
- Identify and execute on expansion opportunities within your account base to ensure customers are leveraging the full value of the AI-powered product suite.
Who this is a fit for
- Brings 3+ years of experience in Customer Success or Account Management within a B2B SaaS environment, with a proven track record of owning renewals.
- Possesses native or bilingual fluency in both German and English, which is essential for supporting our core European market and international team.
- Demonstrates proficiency with modern CRM and CS tools like Salesforce, HubSpot, or Gainsight, ideally with previous experience in the HR-tech or people software domain.
Why this role is remarkable
- Join a high-growth, category-defining HR-tech leader that has raised $60M from premier investors like Insight Partners to revolutionize the modern workplace.
- Work in a culture of radical transparency with public salary bands and no-negotiation offers to ensure equity and eliminate negotiation bias.
- Directly influence product development by translating customer needs from world-class brands like Unity and Spotify into actionable roadmap insights for the engineering team.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Leapsome wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.