Customer Support Specialist (PHP 55,000–60,000) at KeyNest
- Location
- Remote
- Compensation
- PHP55k-60k per month
Join KeyNest, an official global partner of Airbnb that has managed over 1.5 million check-ins worldwide. We are looking for bilingual Spanish and English speakers to join our fully remote support team, ensuring travellers never get stranded.
With a monthly salary of up to PHP 60,000 and structured career development, you will handle real-time problem-solving for guests and hosts across our international network. If you are a natural communicator who thrives in a fast-paced environment and wants the flexibility of remote work, this 60-month contract opportunity is for you.
What's the next step?
KeyNest are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As a Customer Support Specialist at KeyNest, you will be the primary point of contact for guests and hosts during check-ins. Working remotely, you will resolve real-time issues regarding access and services by navigating internal systems and coordinating between stakeholders in English and Spanish to ensure every guest successfully accesses their property.
About KeyNest
KeyNest is a smart key-exchange and key-management company that provides secure, trackable key storage and access solutions for property managers, Airbnb hosts, serviced apartments, hotels, car-rental businesses, facilities teams, and other organizations. Its services include a global network of public KeyNest Points, connected private lockers, KeyNest Cloud software for monitoring key movements and access history, and Guestcare customer-support services for short-term rentals. The company operates across more than 30 countries and supports 24/7 self-service key collection, drop-off, and remote access management.
What you will do
- Handle inbound calls and messages from guests and hosts to resolve check-in, Wi-Fi, and property maintenance issues across multiple software platforms.
- Coordinate solutions by making outbound calls to property managers, shop owners, and cleaning staff to ensure service failures are corrected immediately.
- Maintain ownership of complex customer enquiries from initial contact through to full resolution while documenting all case details accurately in internal systems.
Who this is a fit for
- Possesses near-native fluency in Spanish and professional proficiency in English, with the ability to communicate confidently and professionally in both languages.
- Demonstrates strong problem-solving skills and the ability to work independently while managing a 24/7 rotating shift schedule, including nights and weekends.
- Is highly organized and tech-savvy, capable of navigating multiple digital systems simultaneously in a fast-paced, remote call centre or customer service environment.
Why this role is remarkable
- Join an official global partner of Airbnb that has already facilitated over 1.5 million successful guest check-ins across an international network of shops.
- Enjoy the freedom of a fully remote role while receiving structured training, career development, and opportunities for internal mobility within a growing global startup.
- Make a tangible impact on the travel experience by being the “hero” who solves urgent problems for stranded travellers in real-time.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and KeyNest wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.