Enterprise Customer Success Manager at Azoma

You will own relationships with enterprise-level consumer brands navigating the shift to AI-powered marketplace visibility. As the trusted face of Azoma.ai, you’ll translate complex Rufus and Sparky data into actionable strategies for global FMCG leaders, managing multi-million pound Amazon portfolios and driving measurable growth through the new era of agentic commerce.

• Lead strategic calls and Quarterly Business Reviews for enterprise brands, presenting Rufus/Sparky visibility insights and actionable recommendations for growth.
• Collaborate with internal delivery pods to ensure visibility frameworks and optimization strategies are executed perfectly across multi-million pound Amazon portfolios.
• Drive net revenue retention and expansion by demonstrating clear ROI through AI-driven recommendation rates and share-of-voice lift metrics.

• Brings 5-10 years of experience in e-commerce, specifically as a 3P seller, vendor, or at an Amazon agency managing major client accounts.
• Possesses deep technical knowledge of Amazon/Walmart SEO and emerging AI visibility metrics like Rufus recommendation rates and indexing.
• Demonstrates exceptional analytical storytelling skills, with the ability to turn complex data dashboards into persuasive, executive-level strategic decisions.

• Join a profitable $4M pre-Series A category leader defining the "Agentic Commerce" space for global giants like Diageo, Nestlé, and Unilever.
• Work at the cutting edge of AI technology, helping brands optimize for Amazon Rufus and Walmart Sparky just as these platforms reshape product discovery.
• Own high-impact relationships with senior marketing leads at world-class FMCG companies, acting as a strategic partner in their transition to AI-first search.