Confidential company, Sales & GTM
Founding Customer Success & Account Management at VC-backed fintech SaaS
- Location
- London, United Kingdom
- Compensation
- Not Disclosed
Join a well-funded London fintech as their first Account Manager, reporting directly to the CEO. You'll own the post-sales lifecycle for a platform already moving hundreds of millions for high-growth customers. If you’re a commercial, AI-native professional ready to build a success function from scratch and turn early adopters into long-term partners, this founding role offers significant equity and the chance to define the playbook.
You will be responsible for everything from onboarding and KYC to spotting upsell signals and building scalable support operations. This is a rare 0-to-1 opportunity for a fintech expert to lead a team as the company scales globally.
What's the next step?
Confidential company are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
As the first account manager at this high-growth fintech, you will own the entire post-sales lifecycle. You’ll drive rapid onboarding, manage KYC, and strategically expand existing accounts. Reporting directly to the CEO, you will build the support and success operations from scratch, evolving a manual process into an AI-native system.
About the company
VC-backed fintech SaaS
What you will do
- Manage the end-to-end onboarding process including complex KYC, banking setup, and initial account funding.
- Identify expansion opportunities and upsell signals within high-growth customer accounts to increase platform adoption.
- Establish support operations, SOPs, and automated workflows to ensure scalable and efficient customer satisfaction.
Who this is a fit for
- Proven commercial track record in account management or success within the fintech or banking sector.
- Deep experience handling complex onboarding or KYC processes for fast-moving SMB and startup segments.
- AI-native mindset with the ability to automate manual tasks and build data-driven success systems.
Why this role is remarkable
- Founding role with a direct reporting line to the CEO and significant equity as an early team member.
- Well-funded startup backed by top-tier VCs with proven product-market fit and significant transaction volume.
- Opportunity to design and lead a customer success function from the ground up without legacy technical debt.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.