You will drive Tab’s expansion by managing payment operations and delivering world-class customer support in English and Spanish. You’ll split your time between direct merchant interaction and optimizing internal processes using AI and modern tools like SQL and PostHog. This is a high-autonomy role designed for someone ready to scale with a fast-moving startup.
Growth & Operations Associate at Tab
Join Tab, a scaling fintech revolutionizing how the global tourism industry gets paid. As a Growth & Operations Associate, you’ll sit at the heart of our Customer Success and Operations team, managing international payment flows and leveraging AI to scale our service. This is a rare opportunity for a Spanish-speaking professional with 2+ years of experience to take on high autonomy in a fast-moving London startup. You'll work with modern tools like SQL and PostHog, lead your own growth initiatives, and help shape the future of travel payments. If you’re curious, logical, and ready to make your mark, apply today to help tourism businesses around the world thrive.
What's the next step?
Jack finds you jobs at companies like Tab. Talk to Jack to get considered for roles that fit what you're great at.
Location
London, United Kingdom
Compensation
£32k-£38k
Company
Tab
Role overview
Fintech10-20 employees
Tab (tab.travel) powers bookings and payments for tourism businesses across 50+ countries in Latin America, Africa, and Asia — from boutique hotels to activity operators, helping them accept card payments from guests online, in advance, or in person, in any currency. We focus on emerging destinations where getting paid is genuinely hard. Backed by Y Combinator and trusted by thousands of businesses, we’ve already helped millions of travellers pay easily in over 100 currencies.
What you will do
- Manage end-to-end payment operations and support customers in both English and Spanish to ensure seamless transaction flows.
- Leverage AI and tools like SQL, PostHog, and Superblocks to optimize internal processes and improve service delivery.
- Create compelling copy for email campaigns and newsletters to drive growth and keep our global merchant base engaged.
Who this is a fit for
- Has 2+ years of experience in operations or customer success, ideally within a fast-paced startup environment.
- Is fluent in English and conversational in Spanish, with the ability to distill complex financial concepts into simple explanations.
- Possesses strong analytical skills and technical proficiency with modern CS tools like Missive, customer.io, or SQL.
Why this role is remarkable
- Join a scaling startup at the intersection of two booming industries: international payments and global tourism.
- High-autonomy environment where you can lead your own ideas and see immediate impact on how money moves globally.
- Modern tech-forward culture with a heavy focus on utilizing AI to redefine customer service and operational efficiency.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Tab wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.