GuestCare Agent at KeyNest
- Location
- Remote
- Compensation
- $436-$503 per month
KeyNest, an official global partner of Airbnb, is looking for a remote GuestCare Agent to join their international network. With over 1.5 million guests served, KeyNest offers a unique opportunity to work at the intersection of proptech and hospitality. You’ll be the voice of the company, solving real-time check-in issues and coordinating with property managers worldwide.
This role offers the stability of a 60-month contract, structured professional training, and the flexibility of fully remote work. If you are a bilingual problem-solver fluent in Spanish and English who thrives in fast-paced environments, this is your chance to build a long-term career with a growing global leader.
What's the next step?
KeyNest are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
Join KeyNest as a remote Customer Support Specialist, serving as the essential link between Airbnb hosts and guests across our international network. You will manage inbound and outbound calls, resolve complex check-in issues independently, and navigate internal platforms to ensure every guest enjoys a seamless stay. This is a stable, 60-month full-time contract.
About KeyNest
KeyNest is a smart key-exchange and key-management company that provides secure, trackable key storage and access solutions for property managers, Airbnb hosts, serviced apartments, hotels, car-rental businesses, facilities teams, and other organizations. Its services include a global network of public KeyNest Points, connected private lockers, KeyNest Cloud software for monitoring key movements and access history, and Guestcare customer-support services for short-term rentals. The company operates across more than 30 countries and supports 24/7 self-service key collection, drop-off, and remote access management.
What you will do
- Take ownership of inbound guest calls regarding check-in issues, Wi-Fi, and property services to provide immediate, effective solutions.
- Coordinate with hosts, shop owners, and property managers through outbound calls to resolve logistical challenges across the network.
- Navigate and update multiple internal systems simultaneously to maintain accurate records and track cases through to full resolution.
Who this is a fit for
- Fluency in both Spanish (near-native) and English (professional) is mandatory for communicating with our diverse global customer base.
- Proven experience in customer service or call center environments with the ability to handle high-pressure situations and stressed callers calmly.
- Strong independent problem-solving skills and the technical aptitude to manage multiple software platforms in a remote setting.
Why this role is remarkable
- Work for an official global Airbnb partner that has processed over 1.5 million guest check-ins across a massive international shop network.
- Enjoy the stability of a long-term, 60-month full-time contract while working 100% remotely from your preferred environment.
- Benefit from structured training and genuine internal mobility opportunities as the company continues its global expansion.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and KeyNest wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.