Live Chat Agent at Biocide Systems
- Location
- Remote (United States)
- Compensation
- $25-$30/hr
Biocide Systems is building a brand-new, US-based remote live chat team and looking for quick-thinking communicators to join as the first group of agents. Earning $25 to $30 an hour, you will serve as the real-time voice for our odor-care products, managing multiple conversations with polish and empathy.
If you are a fast typist who writes clear, correct English under pressure, this is a rare opportunity to join a stable consumer company in a high-paying, fully remote role.
What's the next step?
Biocide Systems are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
Join Biocide Systems as a Live Chat Agent, serving as the real-time voice of our odor-care brand. You will manage multiple simultaneous conversations, resolving customer inquiries regarding product technicalities, orders, and payments. This fully remote role offers the chance to be part of our founding chat team, ensuring professional, empathetic, and efficient support across our entire consumer product range.
About Biocide Systems
Biocide Systems is a Los Angeles-based manufacturer and seller of chlorine dioxide odor-elimination products. Its Bio-Shocker product line uses patented ClO₂-DMG technology to neutralize odors at the molecular level in vehicles, homes, RVs, commercial properties, hospitality environments, and other enclosed spaces. Products include Auto Shocker, Room Shocker, RV Shocker, Liquid Shocker, and pet odor solutions.
What you will do
- Manage high-volume, real-time chat conversations with precision, providing accurate information about Biocide Systems’ products, shipping policies, and account procedures.
- Troubleshoot customer issues and resolve complex complaints with empathy and patience, escalating technical concerns to specialized departments when necessary.
- Maintain meticulous records of all customer interactions while consistently meeting performance targets related to response times and overall customer satisfaction ratings.
Who this is a fit for
- Possesses exceptional written English skills with a sharp eye for grammar and spelling, capable of maintaining a professional tone under high-pressure multitasking scenarios.
- Demonstrates rapid typing speed and strong technical literacy, with the ability to navigate support software and manage several active chat windows simultaneously.
- Brings a solutions-oriented mindset and a friendly attitude, preferably with prior experience in e-commerce, contact centers, or consumer goods customer service environments.
Why this role is remarkable
- Join the founding group of a dedicated live chat team for an established consumer goods company, helping shape the standard for customer excellence.
- Enjoy the flexibility of a 100% remote position from anywhere in the US, with steady shift-based work and a highly competitive hourly rate.
- Gain exposure to a broad variety of customer interactions, from product troubleshooting to order management, rather than being siloed into one narrow support queue.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Biocide Systems wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.