As a Talent Ops Specialist at Siena AI, you will own the operational engine of a rapidly scaling seed-stage startup. You’ll manage inbound triage, candidate screening, and complex scheduling across 17+ active roles while maintaining immaculate data hygiene in Ashby. By leveraging advanced AI tools like Claude, you’ll optimize hiring workflows and ensure every candidate receives an exceptional experience.
Talent Ops Specialist at Siena AI
Join Siena AI, a pioneering seed-stage startup building the world's first 'Agent of Record' for iconic global brands like Spanx and FIGS, as a Talent Ops Specialist in London where you will architect advanced AI-driven hiring workflows using tools like Claude and ChatGPT. Offering £47k-£63k pro-rated plus equity, this high-impact six-month contract is perfect for a low-ego, high-standards operator ready to manage an immaculate Ashby pipeline and scale a category-defining CX platform alongside a global team of elite athletes who prioritize radical ownership and async-first communication.
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Location
London, United Kingdom
Compensation
£47k-£63k + Equity
Company
Siena AI
Role overview
Siena AI (using the domain siena.cx) is an autonomous, empathic AI customer service and customer experience platform designed for commerce brands. It provides AI agents that automate customer interactions across email, chat, SMS, social media, and other channels, handling use cases such as product information, order tracking, address changes, returns and exchanges, subscription and retention management, and social media conversations. The platform embeds into existing help desks like Zendesk, Gorgias, Kustomer, Gladly, and Dixa, consolidating the CX stack and enabling brands to resolve most customer inquiries end-to-end using generative AI while maintaining each brand’s unique voice through AI personas. Siena’s mission is to humanize the internet by turning customer interactions into meaningful relationships, combining human-like empathy with advanced LLM-powered automation to improve efficiency, increase loyalty, and optimize support operations for direct-to-consumer and other commerce-focused businesses.
What you will do
- Own the end-to-end candidate journey for 17+ active, high-volume roles, managing everything from initial triage to scheduling and feedback.
- Maintain perfect pipeline hygiene within Ashby, ensuring every status, note, and candidate interaction is accurate and up-to-date.
- Architect and implement AI-driven workflows to automate repetitive tasks, focusing your time on high-judgment decisions and candidate relationships.
Who this is a fit for
- Brings operational experience from a Series A or earlier startup or a boutique recruitment agency focused on high-stakes hiring.
- Demonstrates high AI fluency, with the ability to build sophisticated workflows using Claude or similar LLMs to drive efficiency.
- Possesses a “low ego, high standards” mindset, thriving in an environment where autonomy is granted and results are expected.
Why this role is remarkable
- Join a high-growth, seed-stage AI startup building the world’s first “Agent of Record” for major brands like Spanx and FIGS.
- Master cutting-edge AI workflows, utilizing premium tools like Claude and Perplexity Pro as part of your daily recruitment stack.
- Gain high-impact experience in an async-first, distributed environment that prioritizes radical ownership and direct, low-ego communication.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Siena AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.