Formula Health is the prescribing and fulfillment platform for clinics. As Head of Operations and Customer Success, you will own everything after a deal is signed, from clinic onboarding to ongoing support. You will triage operational issues, work with engineering to automate manual processes, and build a high-performing team as the company scales its clinic base.
Head of Operations and Customer Success at Formula Health
Formula Health is the prescribing and fulfillment platform for clinics, handling everything from routing orders to managing refills for medspas and longevity practices. As the Head of Operations and Customer Success, you will own the entire post-sales experience, scaling the company from tens to hundreds of clinics. Working directly with founders who have scaled healthcare giants like Eucalyptus, this is a founding-level role where you will build the operational backbone and eventually the team for a rapidly growing healthcare infrastructure startup.
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Location
San Francisco, United States
Compensation
Not Disclosed
Company
Formula Health
Role overview
Healthcare
Formula Health is building the marketplace and infrastructure layer that makes it effortless for clinics to source, personalize, and fulfill patient treatments. We are starting with compounded supplements and prescription workflows. Built for clinics, digital health companies, and enterprises.
What you will do
- Own the entire onboarding funnel, moving clinics from signature to steady prescribing volume while making the process repeatable and efficient.
- Triage and resolve day-to-day operational issues, including fulfillment delays and prescriber inquiries, then work with engineering to build product-led solutions.
- Drive long-term customer retention and expansion by building strong relationships with clinical partners and acting as their primary advocate within the company.
Who this is a fit for
- Has at least 4 years of experience in customer success, implementation, or operations at a B2B software company, preferably in a builder role.
- Demonstrates high autonomy and detail-obsession, with the ability to manage complex logistics while maintaining a clear, empathetic communication style with clinical partners.
- Possesses the leadership potential to hire and manage a team, alongside a strong interest or experience in healthcare, pharmacy, or clinical operations.
Why this role is remarkable
- Join a founding-level operations role with direct reporting to founders who previously scaled healthcare platforms like Juniper to over 100,000 patients.
- Help define the operational backbone of a platform serving high-growth sectors including medspas, longevity practices, and fertility clinics across the United States.
- Transition from a high-impact individual contributor to a leadership role as you hire and manage the team to scale from tens to hundreds of clinics.
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I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
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If your profile’s a match and Formula Health wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.