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Assembled, Product

Product Manager, Agentic Workforce Operations at Assembled

Location
San Francisco, United States
Compensation
$190k-$240k + Equity

Join Assembled.com, a $71M Stripe-alumni-founded startup, to build the future of agentic workforce operations. As Product Manager, you'll take a revenue-generating AI product from 0-to-1, replacing manual support firefighting with autonomous, trusted decision-making.

Working on-site in San Francisco, you’ll partner with leaders from companies like DoorDash and Stripe to scale a platform already used by 400+ global brands. If you have 4+ years of B2B SaaS PM experience and a passion for high-leverage AI applications, this is your chance to define the next category of enterprise automation.

What's the next step?

Assembled are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.

Role overview

As Product Manager for Agentic Workforce Operations, you will build autonomous systems that handle complex support decisions without human intervention. Taking a new revenue-generating product from 0 to 1, you’ll define the guardrails and visibility needed for customers to trust AI with their workforce operations while working alongside Stripe-alumni founders.

About Assembled

Software

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. It helps customer support teams with forecasting, scheduling, analytics, AI agents for chat, email, and voice, and managing blended teams of in-house, BPO, and AI agents. Trusted by companies like Stripe, Etsy, Robinhood, and GoFundMe.

Open roles at Assembled

What you will do

  • Lead the product vision and roadmap for agentic automation, defining how AI makes autonomous staffing and scheduling decisions within customer-defined guardrails.
  • Partner directly with Engineering and Design to build evaluation frameworks and visibility tools that allow enterprise customers to trust and monitor autonomous actions.
  • Collaborate with Go-To-Market teams to define packaging and pricing strategies that align the product’s value with the manual work it successfully automates.

Who this is a fit for

  • Brings 4+ years of product management experience in enterprise B2B SaaS, with a proven track record of launching ambiguous 0-to-1 products into production.
  • Possesses strong analytical and technical skills to navigate complex AI behaviors and determine when human intervention is necessary versus autonomous execution.
  • Demonstrates a high-ownership mindset and the ability to work directly with customers to translate complex operational workflows into scalable software solutions.

Why this role is remarkable

  • Own the 0-to-1 journey of a high-impact, revenue-generating product that moves workforce management from manual firefighting to trusted autonomous systems.
  • Join a $71M growth-stage startup backed by elite investors like NEA and Stripe, with a proven platform already serving market leaders like DoorDash and Sephora.
  • Work in a high-density, in-person environment in San Francisco with a team of former Stripe engineers and leaders building the future of AI-driven operations.

How Jack & Jill work together

Jack
I get to know what you’re great at, then find roles you’d never find yourself.
Jill
I recruit from Jack’s network and make the intro when I spot a great match.
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Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.

What happens next?

  1. Jack’s an AI agent for job searching and career coaching. He works for you.

  2. Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.

  3. If your profile’s a match and Assembled wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.

Learn about Jack