Customer Strategist at Assembled
- Location
- San Francisco, United States (or New York, USA)
- Compensation
- $120k-$160k + Equity
Assembled.com is looking for a Customer Strategist to join their profitable, NEA-backed team in San Francisco or New York. Unlike reactive CSM roles, you will own the strategic outcomes for high-growth customers like Stripe and DoorDash, using data and AI to optimize their global support operations.
With a $120k-$160k base plus equity, you’ll work at the intersection of workforce management and conversational AI, directly influencing the product roadmap alongside a world-class leadership team. If you’re a former consultant or analyst who loves solving complex puzzles and wants to shape the future of AI-driven support, this is the perfect career-defining opportunity.
What's the next step?
Assembled are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will lead strategic relationships for operationally complex clients, driving implementation and expansion through deep data analysis. This is a high-impact role where you will rethink post-sales experiences and directly influence product strategy. You’ll leverage AI to optimize schedules and staffing, turning customer support from a cost center into a strategic asset.
About Assembled
Software
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support. It helps customer support teams with forecasting, scheduling, analytics, AI agents for chat, email, and voice, and managing blended teams of in-house, BPO, and AI agents. Trusted by companies like Stripe, Etsy, Robinhood, and GoFundMe.
What you will do
- Own the end-to-end customer lifecycle, from initial implementation to strategic renewal and expansion, for a portfolio of enterprise clients.
- Analyze messy data and complex workflows to provide actionable insights on demand forecasting, staffing optimization, and AI agent deployment.
- Collaborate directly with Product and Engineering teams to translate customer feedback into new features and strategic product directions.
Who this is a fit for
- Strong analytical background in consulting, business operations, or engineering, with a proven ability to solve complex technical and operational problems.
- Exceptional communicator who can synthesize intricate data into clear business cases for everyone from frontline managers to C-suite executives.
- Proactive, “AI-native” operator who uses modern AI tools daily and is excited to architect the future of AI-driven customer operations.
Why this role is remarkable
- Work with high-caliber, operationally sophisticated customers like Stripe, Salesforce, and DoorDash on their most complex workforce challenges.
- Join a profitable, 135-person team with top-tier backing from NEA, Emergence Capital, and Stripe, offering both stability and massive growth potential.
- Transition from a traditional CSM to an AI-native operator, actively shaping how generative AI agents and automation redefine customer success.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Assembled wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.