Anima is looking for a Post-sales Growth Specialist to own the entire customer journey, from implementation to long-term expansion. You will join a high-agency Series A team to build the Customer Success function from scratch, creating the playbooks that scale our impact across 1,200+ clinics while serving as a vital link between clinical users and product.
Post-sales Growth Specialist at Anima
With $20m ARR and 100% annual growth, we are looking for a Post-sales Growth Specialist to own the end-to-end customer journey and help build our Customer Success function from the ground up. This is a rare opportunity to work in a high-agency team where over half the staff are former founders, driving personalized medicine at scale while earning a significant package including up to 2x OTE and generous equity. Help us redefine the future of medicine while operating with total ownership in a fast-paced, mission-driven environment.
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Location
London, United Kingdom
Compensation
£60k-£100k + Equity
Company
Anima
Role overview
Healthcare
Hey, I’m Shun, founder and CEO of Anima Health. I left my career as a doctor because I was tired of seeing patients die from delays and misdiagnosis. Our mission is to deliver precision medicine to anyone, anywhere, in under 24 hours. Our platform already serves millions of patients and 10xs the capacity of doctors. But the truth is, we’re just getting started. We’re building toward a superhuman, personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. We’re a tight crew of builders and operations working at the cutting edge of healthcare reinforcement learning and agentic AI, and we’re looking for exceptional people to join us. If you want your skills to have the highest possible stakes, you belong at Anima. Your work here will save lives. Period.
What you will do
- Manage a portfolio of NHS accounts end-to-end, ensuring successful onboarding, high adoption rates, and fanatic customer satisfaction.
- Drive revenue protection and growth by identifying churn risks early and proactively surfacing opportunities for account expansion.
- Design and iterate on Customer Success infrastructure, including onboarding flows, adoption metrics, and data-driven frameworks to make success repeatable.
Who this is a fit for
- 3+ years of experience in Customer Success or strategic Account Management within a high-growth B2B SaaS startup.
- Entrepreneurial builder mindset with a track record of creating processes, playbooks, and frameworks from scratch in ambiguous environments.
- Proven ability to manage complex deployments and own commercial outcomes like retention, renewals, and expansion revenue.
Why this role is remarkable
- High-impact mission: Directly improve healthcare outcomes for millions of patients by scaling AI-driven personalized medicine across the NHS and beyond.
- Exceptional traction: Join a Series A company with $20m ARR, 100% YoY growth, and a presence in over 1,200 GP clinics.
- High-agency environment: Work alongside an elite team where over 50% are former founders, offering a unique culture of speed, ownership, and learning.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Anima wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.