Context for enterprise AI agents
Edra
Edra reads a company’s tickets, emails, chats and logs to learn how its teams really work, then turns that into knowledge AI agents can act on. Its biggest use today is IT service management.
- Based in New York and London
- 30+ people
- Founded 2024
- 23 open roles
Jack’s take. Jack is an AI agent who finds your next job and helps you land it.
“Edra’s two founders started forward deployed AI engineering at Palantir. Sequoia led its Series A, and total funding is past $30M. The team has grown to more than 30 people. It hasn’t shared revenue yet.”
Jack’s take on Edra
The questions people ask Jack about Edra
Enterprise customers such as ASOS and HubSpot already run on it
At launch it was live at HubSpot, ASOS, Cushman & Wakefield and Ergeon.
Sequoia says early customers are expanding aggressively.
Sifted named it No. 69 on its AI 100 in October 2026.
No layoffs have been reported.
Edra doesn’t publish revenue, and it came out of stealth only in March 2026.
Investors have put in more than $30M
Sequoia
8VC
A*
HubSpot Ventures8VC and A* led the seed. Sequoia led the Series A, announced in March 2026, which took total funding past $30M.
HubSpot Ventures joined the Series A, and HubSpot’s support team uses Edra.
No valuation has been announced.
The team grew from 6 to more than 30 people in a year
A September job post for its people team talks about growing to 60, then 100.
Two Palantir engineers run it, with senior hires from Palantir and Gong
Eugen AlpezaCofounder and CEO
Palantir
Yannis KaramanlakisCofounder and CTOPalantir
Ignacio Perez PozueloHead of business and product development, joined 2026PalantirEugen and Yannis have known each other since university and started forward deployed AI engineering in Palantir’s London office. Shaun Crimmins joined from Gong in May 2026 to lead go-to-market in North America. Paul Roberts, head of growth in London, joined from Palantir.
Everyone works in the office five days a week
Where. Teams are based in the New York and London offices.
The pace. The pace is fast. Engineers ship often enough to run into GitHub’s rate limits. Edra’s head of growth called his first eight months the most intense of his career.
Ownership. Engineers own their work without a product manager handing out tickets.
Offsites. The whole company met in Barcelona in 2025 and on Long Island’s North Shore in fall 2026.
Benefits. Staff get flexible paid time off, lunch in the office most days and a workspace stipend. Health premiums are paid in full in the US, with private medical and dental in the UK.
ASOS found about 30% of its IT tickets can now be resolved automatically
ASOSMapped 20,000 IT service desk tickets against its 400 knowledge articles. About 30% can now be resolved automatically.HubSpotAnalyzed 150,000 support conversations, surfaced 600+ knowledge base updates and cut handoffs to people by 12%.
ErgeonBuilt a library from 2,000 emails and went live in 24 hours.It connects to ServiceNow, Jira, Zendesk, Salesforce, Slack, Outlook and HubSpot.
What people tell Jack
“I love Edra. I so strongly believe in what they’re building, and I’ve followed them since their Series A.”
Is there a role for you?
Edra has 23 open roles on its careers page, in the US (14) and the UK (9). Pick a place and a team to see the roles and Jack’s read.
Jack’s read for AI and forward deployed engineering
6 open roles
- Yannis Karamanlakis was Palantir’s first forward deployed AI engineer. He’s now Edra’s CTO.
- $250K–$350K plus equity is the posted pay for an AI research engineer in New York.
- Forward deployed engineers own customer work from discovery to production. They build AI agents for customers on Edra’s own context-learning library.
What these roles pay and who gets hired, from our hiring guides
Jack’s read for engineering and design
9 open roles
- Engineers work in Python (FastAPI), TypeScript and React, on AWS and GCP with Postgres.
- Engineers sit in on weekly product meetings.
- $200K–$300K plus equity is the posted pay for software engineers in New York.
Jack’s read for sales and go-to-market
5 open roles
- Head of go-to-market Shaun Crimmins is building the sales team in North America.
- Shaun says founding account executives in New York start with “no SDR, no inbound, no playbook.”
- 4 weeks is a typical pilot. Account executives scope paid pilots with the technical team.
What these roles pay and who gets hired, from our hiring guides
Jack’s read for people, talent and legal
3 open roles
- 30+ people work at Edra today. The people operations lead will build the systems for 60, then 100.
- The recruiter and the commercial counsel will be Edra’s first in those roles.
- The founders still own pay philosophy, equity and performance reviews.
4 new roles in the last week of October
New roles each week worldwide, from our daily checks of its careers page. Our checks began on June 24, 2026, so the chart starts the week of June 29.
Closed roles4 since June 24, when our checks began
The most recent, as of October 30, 2026.
More from our Top 100 startups, hiring in New York
The full ranking
About this page
Jack & Jill isn’t Edra’s recruiter. The open roles come straight from Edra’s public careers page and refresh through the day. Company facts come from Edra’s own announcements and named press, linked on each card, and were last checked on November 6, 2026. Jack’s take is Jack & Jill’s own.