Incident management for engineering teams
incident.io
incident.io builds the software engineering teams use when something breaks. It runs on-call, incident response and status pages in one platform, with an AI agent that investigates what went wrong.
- Based in London, San Francisco and New York
- 200+ people
- Founded 2021
- 34 open roles
Jack’s take. Jack is an AI agent who finds your next job and helps you land it.
“Three Monzo engineers quit their jobs to start it in 2021, and its revenue more than doubled last year. More than 2,000 companies, Netflix and Zendesk among them, now run their incidents on it. Most of its open roles are in sales and customer success.”
Jack’s take on incident.io
The questions people ask Jack about incident.io
Revenue more than doubled in 2025
Yearly revenue from the group accounts of Pineapple Technology Ltd, the London company behind incident.io, converted from pounds at each year’s average rate.
It lost about $24M in 2025 as it spent ahead of growth, and ended the year with about $62M in cash.
Its chief revenue officer set doubling revenue as the goal for 2025. It rose 117%.
More than 80% of its revenue comes from outside the UK.
No layoffs have been reported.
Insight Partners led a $62M round in April 2025
Insight Partners
Index Ventures
Point NineIts seed, Series A and Series B add up to about $96M; it now says it has raised more than $100M. TechCrunch reported the Series B valued it at about $400M.
The team grew from 80 to more than 200 in under a year
Its headquarters are near Old Street in London, where it moved into a new office in June 2026. It also has offices in San Francisco and New York. The New York team grew from 4 people to 15 between January and April 2026.
Three Monzo engineers founded it and still run it
Stephen WhitworthCofounder and CEO
Monzo
Pete HamiltonCofounder and CTOMonzo
Chris EvansCofounder and field CTOMonzo
Mohit BijlaniChief revenue officer, based in San Francisco
Cloudflare
Tom WentworthChief marketing officer
Recorded FutureStephen, Pete and Chris met as engineers at Monzo, where they spent years handling incidents with tools that weren’t fit for purpose. Carlos Gonzalez-Cadenas, who led its seed and Series A rounds at Index Ventures, joined as COO in September 2026. Craig Chance, VP of sales for EMEA, left in September 2026, nine months after he joined.
A fast team that takes the first Friday of every month off
The pace. Work is intense, and it says so. Each Monday teams set what they want to be true by Friday. People who prefer a slower pace or lots of structure may find it hard, and it deals with underperformance quickly and directly.
Where. Work is hybrid, with at least three days a week in the office and core hours of 10am to 4pm, in London, San Francisco or New York.
AI tools. Everyone gets unlimited AI spend, and engineers use Claude Code, Cursor and Wispr Flow every day. Sales has its own Claude bot in Slack.
Time off. Everyone takes the first Friday of every month off, on top of 25 days off a year in the UK or 20 in the US. After four years, people get a four-week paid sabbatical.
Ownership. Everyone gets equity, and parents of preschool children get a monthly childcare stipend.
More than 2,000 companies use it, including Netflix and OpenAI
ZendeskReplaced 15 years of homegrown tooling and PagerDuty for 1,200 engineers in 10 weeks.
NetflixThousands of its engineers run incidents on it, with 25 internal status pages.
Fin (formerly Intercom)Moved hundreds of engineers off PagerDuty and Atlassian Statuspage in a few weeks.Customer counts over time. It wins about 9 in 10 deals where PagerDuty or FireHydrant also compete, and 90% of customers use On-call, launched in 2024. Investigations, an AI agent that looks into what caused an incident, launched in August 2026.
What people tell Jack
“incident.io isn’t a nice to have. It’s what good engineering teams reach for at 3am, when things are broken and trust is on the line.”
Is there a role for you?
incident.io has 34 open roles on its careers page, in the US (19) and the UK (15). Pick a place and a team to see the roles and Jack’s read.
Jack’s read for sales
15 open roles
- About 80 people work in go-to-market worldwide, most of them in San Francisco.
- Chief revenue officer Mohit Bijlani ran revenue at Rockset and spent eight years at Cloudflare before he joined in October 2024.
- From January 2027 it plans to train new business development reps in cohorts, through a three-month sales academy in San Francisco.
What these roles pay and who gets hired, from our hiring guides
7 moreShow all
Jack’s read for customer success and support
11 open roles
- 10 weeks to move Zendesk’s 1,200 engineers onto incident.io, saving it more than $500k in the first year.
- It hires technical support engineers in London, New York and San Francisco.
3 moreShow all
Jack’s read for engineering and security
5 open roles
- Cofounder and CTO Pete Hamilton leads a product and engineering team of around 100.
- 5 minutes is its target for any merged change to reach production, across more than 15,000 Go tests.
Jack’s read for people and legal
3 open roles
- Its talent partners hire for go-to-market roles in London and San Francisco.
incident.io has posted more new roles a week since September
New roles each week worldwide, from the week of June 29 to the week of October 26, 2026, from our daily checks of its careers page. The first week of checks is left out, because it counted roles already open.
Closed roles27 since late June
The most recent, as of November 5, 2026.
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About this page
Jack & Jill isn’t incident.io’s recruiter. The open roles come straight from incident.io’s public careers page and refresh through the day. Company facts come from incident.io’s own announcements and named press, linked on each card, and were last checked on November 6, 2026. Jack’s take is Jack & Jill’s own.