Confidential company, Operations
Maintenance Director at innovative hospitality facilities platform
- Location
- New York, United States
- Compensation
- Not Disclosed
Help us fix the broken world of restaurant facilities management. We are looking for a Maintenance Director to join our well-funded NYC startup and build the systems that turn reactive repairs into proactive prevention.
You will own the member relationship from the initial walkdown to the digital record of the building, ensuring every promise in our membership is kept. This is a high-impact, early-stage role where you will define the architecture for a rapidly scaling operations team while working a unique four-day week in the field.
What's the next step?
Confidential company are hiring from Jack's network. Talk to Jack for free and get a direct introduction to the team, if a good fit.
Role overview
You will lead the operational transition from reactive repairs to proactive maintenance for NYC restaurants. As the first Maintenance Director, you’ll build the “digital twin” architecture for every member building, manage complex preventive calendars, and ensure zero compliance lapses. This role balances hands-on site walkdowns with the high-level creation of scalable account management systems.
About the company
Innovative hospitality facilities platform
What you will do
- Conduct weekly property walkdowns to create comprehensive digital records of every equipment item and facility condition.
- Own the preventive maintenance and compliance calendars, ensuring 98% of scheduled services are delivered on time.
- Build the account architecture, including walkdown procedures and communication cadences, to ensure 95%+ proactive member touchpoints.
Who this is a fit for
- Extensive experience in hospitality or facilities management with a proven track record of client retention.
- Deep technical knowledge of commercial kitchens, including HVAC, plumbing, grease traps, and FDNY compliance.
- Systems-oriented thinker who leverages digital tools and automation to make complex operations feel effortless.
Why this role is remarkable
- Revolutionary membership model replacing high-friction hourly vendor relationships with one trusted partner.
- Well-funded early-stage startup backed by experienced operators solving a massive, underserved hospitality pain point.
- Rare opportunity to design the foundational account architecture and grow a multi-city maintenance team.
How Jack & Jill work together
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI agent for hiring, working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.