Decagon

Decagon told Newcomer that annualized revenue crossed $100 million

That was in August 2026. The company had said annual recurring revenue reached eight figures in 2024. TechCrunch reported in March 2026 that no later figure had been disclosed.

The last announced valuation is $4.5B

Backed byCoatueIndex Venturesa16zAccelBain Capital Ventures

Business Insider reported in October 2026 that Decagon had hired a bank to review acquisition interest. ServiceNow said it has no interest in buying the company.

The team grew from 80 people to more than 300 in 10 months

Jesse Zhang told Forbes the company had 80 people in May 2025. TechCrunch reported more than 300 employees at the March 2026 share sale. Forbes described a team of 200 in the San Francisco office in late October 2025.

Its two cofounders run it, with a revenue chief hired from Snorkel

PreviouslyJesse ZhangCofounder and CEOLowkeyAshwin SreenivasCofounder and presidentPalantirKarim T.Chief revenue officer, joined December 2025SnorkelSunny RekhiCTO, forward deployed engineering

Jesse founded Lowkey, which Niantic acquired in 2021. Ashwin cofounded Helia, which Scale AI acquired in 2020. Chief revenue officer Jerry Brooner left in December 2025.

The San Francisco team is in the office five days a week

Chime's agents resolve about 70% of chat and phone requests

ChimeAbout 70% of chat and phone requests get solved. The phone agents now handle more than a million calls a month.DuolingoThe English Test team deflected 80% of chat contacts from launch.OuraDecagon said Oura reported a tripling of customer satisfaction.

In October 2026 Decagon introduced Chord, a speech model its own lab trained for customer calls, in 70+ languages.